Job Description Summary
Looking to make a global impact and solve problems?
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.
What impact you’ll make:
As the NAM Customer Health Operations Leader will be responsible for implementing and driving strategic customer health centered initiatives and operational processes across North America, delivering customer value by prioritizing the top systematic challenges impacting our customers and working with the broader organization to resolve them. They will work to standardize and operationalize processes to make this prioritization simple and effective – driving customer and business success.
Job Description
What you’ll do:
As the NAM Customer Health Operations Leader
- Own the North America Customer Health Dashboard and analysis of the top challenges.
- Lead Operational Reviews (with the ITR Leaders) of Customer Health and the key KPI’s impacting our success at a customer level.
- Actively support multiple NAM Level KPIs and processes that are indicators of Customer Health (Customer Events & Escapes, RCA/TIL & NCR Prioritization & NCR Regional Management inclusive of the CX Surveys)
- Serve as SME for NAM on ITR processes that directly impact the KPI.
- Use LEAN principles and Problem-Solving tools to provide recommendations to address underperformance or improve existing performance.
- Work closely with the Quality Organization and Value Streams on countermeasures.
- Work with Global Continuous Improvement team as needed to determine if a Kaizen is needed or other Global support.
- Build and lead cross-functional teams.
- Industrialize process changes and influence cultural change to develop constituency support.
- Establish a sustainable operational rhythm with all key stakeholders to ensure accurate and timely cooperation between the teams on analysis required and actions for each group.
- Lead strong integration with all functional teams involved and drive a disciplined operating process.
- Support successful closure of outage escalation issues for assigned region stakeholders via the Daily Management (War Room) process.
- Assist portfolio/district stakeholders to ensure outage issues and risks are reviewed expeditiously.
What you’ll bring (Basic Qualifications):
- Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
- A Minimum of 5-7 years of knowledge and experience within the power plant field services or contract management
What will make you stand out:
- Bachelor’s Degree preferably in a technical / engineering degree i.e. Mechanical, Electrical
- Highly Proficiency in Microsoft Excel, Smartsheet, & Tableau
- Experience planning and executing outages.
- Strong leadership, financial and commercial skills
- Team leader in a dynamic, energetic and proactive environment
- Strong interpersonal, communication & organizational skills
- Strong quality background with Black Belt certification
About Us
Inclusion & Diversity
At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/global/en/diversity-at-ge
Benefits Available to You
GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits
- Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
- A healthy, balanced lifestyle can mean different things to different people. We’ve created programs that support the way you live and work today.
- GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or
illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans
or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans
and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s
welfare benefit plan or program. This document does not create a contract of employment with any individual.
For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is 137,700.00 – 170,000.00 USD Annual.
The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This Senior Professional Band position is also eligible for A Variable Incentive Bonus of 15%.
*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least 11/8/2024.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote – This is a remote position
Application Deadline:
For candidates applying to a U.S. based position, the pay range for this position is between $140,300.00 and $233,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on February 16, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
