Senior Event Coordinator, DTickets
Administrative and Corporate Services
| Meeting and Event Management Same job available in 3 locations
Atlanta, Georgia, United States
Gilbert, Arizona, United States
Tampa, Florida, United States
Position Summary
If you enjoy coordinating, planning, and collaborating; are engaging, proactive, and detail-oriented; work well and thrive in a team environment; and are passionate about providing an outstanding customer experience, join us!
Work you’ll do
Senior Event Coordinators (Ticket Administrators) for DTickets are responsible for coordinating the end-to-end ticket administration process for the Deloitte Tickets program. Administrators are responsible for managing ticket portfolios in specific markets and delivering event logistics while adhering to protocols and guidelines. Ticket Administrators will regularly work directly with MP(s), the Chief of Staff, and/or other stakeholders across markets to understand client and internal priorities and build and administer the Deloitte Tickets event pipeline.
As a Ticket Administrator at Deloitte, your responsibilities will include:
- Consult and drive the ticket administration process on behalf of marketplace MP(s) to assess various contracts, understand terms, and plan an approach to utilize all available resources
- Own, foster, and maintain relationships with internal teams in addition to external third-party venues and vendors, including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
- Maintain and foster relationships with MPs to explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development, and be economically feasible
- Customize and publish market-specific and relevant PPMD Ticket and Event communications
- Monitor reporting and analyzing utilization based on ticket allocations against contract/budget, and provide updates on contracts, usage, and resale
- Process payment of vendor invoices, ensuring accuracy, contract, and firm/invoicing prepaid ticket compliance and guidelines
- Administer Ticket Management System (TMS) by entering all games/events and determining pricing. Monitor activity and send approval or rejection notifications to request PPMDs, along with any specific communication necessary
- Arrange/coordinate distribution of tickets
- Collect and summarize feedback from venue users, troubleshoot as necessary, and communicate as necessary to MP
The team
At Deloitte, the internal operations team provides a full range of hospitality and business services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.
The Ticket Administration Team is an eclectic; inclusive virtual team of professionals located across the country.
Required Qualifications
- Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented, or customer-centric environment
- High school diploma
- Ability to work occasional overtime/nights and weekends as dictated by event schedule.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Qualifications
- Bachelor’s degree
- Strong technical skills, including proficiency in Microsoft Office, TEAMS, One Note, One Drive, SharePoint, Side Kick/AI, and other platforms.
- Ticket management experience
- Excellent written and verbal communication/interpersonal skills
- Excellent critical thinking, decision-making, and conflict resolution skills
- Effective problem-solving and negotiation skills
- Willingness to be cross trained in other office support service areas for back-up support and take on additional responsibilities/projects when necessary and as appropriate.
Information for applicants with a need for accommodation:https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected]. Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 330170 Job ID 330170
