(Fluent English) Customer Success Specialist (Brazil)

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Own and drive client renewals and contract extensions across your portfolio;
• Identify and execute upsell and cross-sell opportunities to expand account value;
• Take responsibility for retention metrics and proactively mitigate churn risks;
• Maintain and manage revenue forecasts for your portfolio;
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
• Act as a commercial owner of assigned accounts, driving growth and long-term value;
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

• 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position;
• Proven experience owning or contributing to client renewals and retention;
• Hands-on experience with upselling / cross-selling within existing accounts;
• Ability to forecast revenue and manage a portfolio from a commercial perspective
• Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products);
• Customer-oriented and responsible attitude;
• Fluent English both written and spoken;
• Excellent presentation and account management skills.

Benefits and Perks:

• Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Responsive management interested in your growth and long-lasting cooperation.