Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job Description
The Senior System Support Specialist II is a key contributor within our Healthcare IT team, specializing in supporting Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging solutions. This role focuses on providing technical support, resolving moderately complex issues, and maintaining the stability and performance of radiology IT environments. The ideal candidate brings solid technical expertise and strong collaboration skills to support hospitals, imaging centers, and clinics while ensuring compliance with healthcare regulations and data privacy standards.
Key Responsibilities
- Deliver escalated technical support across PACS, RIS, VNA, and related imaging systems, resolving complex Level II issues involving DICOM, HL7, and IHE standards with a focus on timely, customer-centered communication.
- Drive system reliability and performance by supporting upgrades, patches, and configurations in coordination with engineering and IT teams, and contributing to disaster recovery planning, backup testing, and proactive system health monitoring.
- Ensure regulatory and documentation compliance by maintaining accurate records of support cases, changes, and solutions in alignment with HIPAA, FDA medical device regulations, and ISO 13485 standards, and by developing and updating technical documentation and user guides.
- Collaborate cross-functionally with radiologists, technologists, and IT professionals to identify system issues, optimize clinical workflows, and resolve complex or cross-functional support challenges using internal knowledge bases and shared expertise.
- Provide continuous coverage and on-call support as part of the team’s rotation, including after-hours, weekend, and holiday availability, ensuring uninterrupted service delivery and operational resilience for clients.
Qualifications
Required Qualifications & Experience
- Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field—or equivalent work experience.
- 3+ years of hands-on experience supporting Healthcare IT systems, preferably in radiology environments.
- Solid experience with PACS, RIS, and VNA platforms.
- Working knowledge of interoperability protocols (DICOM, HL7, IHE).
- Familiarity with imaging workflows and the clinical use of radiology IT solutions.
- Proficiency with Windows Server environments (2012+), networking principles, and database systems (SQL Server, Oracle, PostgreSQL).
- Hands-on experience with VMware environments, storage architecture, and Linux systems.
- Strong communication and interpersonal skills for interacting with clinical and technical stakeholders.
- Experience using ticketing systems (ServiceNow preferred).
- Understanding of cybersecurity best practices and HIPAA compliance.
Preferred Qualifications & Special Requirements
- Relevant industry certifications (Microsoft, VMware, Cisco, etc.).
- Red Hat Certified System Administrator (RHCSA) certification.
- Experience with scripting or automation tools (e.g., PowerShell, Bash, Python).
- Knowledge of cloud-hosted imaging solutions or telemedicine platforms.
- Multilingual abilities (French is a strong asset).
This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Applicants may be required to complete an online technical and/or personality assessment as part of your application.
#LI-REMOTE
Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment
