Client Engagement Manager

Remote from: Ukraine
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 8 May 2026
Apply before: 8 Jun 2026
Experience level: Midweight
Views / Applies: 296 / 36

About company

About TechMagic

We accelerate product development by providing expert software teams that deliver fantastic digital products.

Computer Software
2015

Actively Hiring

AI Summary

This Client Engagement Manager role focuses on supporting pre-sales operations and customer engagement workflows. Responsibilities include evaluating inbound opportunities, ensuring process compliance, coordinating cross-functional teams, and developing client-ready proposals. The ideal candidate has 2+ years in IT services delivery or project management, with strong organizational and communication skills. Benefits include international clients, paid leave, wellness options, and professional development opportunities.

Job Complexity

Easy Hard

AI Insight The role requires 2+ years of experience and coordination skills, but does not demand senior-level expertise or niche technical knowledge, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The salary is not specified in the listing, so we estimate a median of $75,000 based on US market rates for similar roles. This is competitive for a mid-level Client Engagement Manager position.

Key Skills

Client Engagement Pre-Sales Project Management IT Services Delivery Process Governance Cross-Functional Coordination Proposal Development Risk Management CRM Business English

Cover Letter Sample

I am excited to apply for the Client Engagement Manager position at your company. With over 3 years of experience in IT services delivery and project management, I have honed my skills in coordinating pre-sales activities and managing client engagements from initial contact to proposal finalization.

In my previous role as a Project Manager, I successfully led cross-functional teams, ensured process compliance, and developed client-ready presentations that drove business growth. My proactive approach to risk identification and escalation has consistently minimized project delays.

I am particularly drawn to this opportunity because of your emphasis on structured workflows and international client collaboration. I am confident that my organizational abilities and analytical mindset will enable me to effectively support your pre-sales operations.

I look forward to the possibility of discussing how my background aligns with your needs. Thank you for considering my application.

Possible Interview Questions

Can you describe your experience with pre-sales processes and how you ensure a structured engagement from initial contact to proposal?

I have managed pre-sales workflows by evaluating inbound opportunities using scoring criteria, coordinating between sales and technical teams, and maintaining clear documentation. I ensure structure by setting milestones, using project management tools, and holding regular check-ins.

How do you handle risk identification and escalation during the pre-sales phase?

I proactively assess potential risks such as scope creep, unrealistic timelines, or client misalignment. I document these risks and escalate them to leadership with context and proposed mitigation strategies.

Describe a time you had to coordinate multiple teams to meet a tight deadline for a proposal.

In my previous role, I led a cross-functional team to deliver a complex RFP response within two weeks. I created a detailed project plan, assigned owners to each section, and held daily stand-ups to track progress. We submitted the proposal on time and won the contract.

What tools and methods do you use to manage information and ensure version control?

I use shared folders with clear naming conventions and version numbers, often leveraging SharePoint or Google Drive. I also use project management tools like Jira or Asana to track documents and approvals.

How do you prioritize inbound opportunities when resources are limited?

I use a scoring system based on criteria such as deal size, strategic fit, and urgency. I then align with leadership to allocate resources to high-priority opportunities, ensuring efficient use of the team's time.

We are seeking a structured and proactive Client Engagement Assistant to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.

In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.

Key Responsibilities:

Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.

Requirements:

Minimum 2+ years of experience in IT services delivery or project management.
Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
Strong understanding of IT services delivery models and outsourcing engagement structures.
Proficient in business English (written and verbal) with excellent professional communication skills.
Superior organizational abilities and project management expertise.
Analytical mindset with the ability to assess client needs and identify appropriate solutions.
Proactive problem-solving skills with a focus on risk management.

Will be a plus:

Background in Sales or Business Development.
Hands-on experience with project management tools and CRM systems.
Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
Familiarity with specialized proposal and presentation software.

Stages:

Call with Recruiter
Technical Interview
Final Interview with Co-founder

Our Benefits:

Opportunity to work with international clients;
Paid vacations and sick-leaves, additional days-off, relocation bonus;
Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice;
Education: Regular tech-talks, educational courses, paid certifications, English classes;
Fun: Own football team, budget for team-lunches, branded gifts;
One of the best IT employers in Lviv based on DOU rating.
Recruiter Yuliia Nochovna