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Field Service Professional -Wichita, Kansas

Remote from
USA flag
USA
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
12 Jun 2026
Experience level
Senior
Views / Applies
49 / 13

About NRG

NRG is a leading integrated power company built on the strength of the nation's largest and most diverse competitive electric generation portfolio.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

AI Summary

This role combines technical installation of smart home devices with consultative sales. The technician will install and troubleshoot security cameras, smart locks, and automation systems while identifying upgrade opportunities. The position offers a company vehicle, 4-day workweeks, and uncapped commission. Training is provided, and candidates with sales or technical backgrounds are encouraged. The job is based in Wichita, Kansas.

Job Complexity

Easy Hard
AI Insight The role requires both technical skills for installation and sales skills for upselling, plus physical demands like climbing ladders. However, training is provided, making it moderately difficult.

Salary Analysis

Median
$48,000
US Market
$35,000 – $65,000
AI Insight The salary is not listed, but for a field service technician with sales components in Wichita, KS, the estimated median is $48,000. The base pay plus uncapped commission can increase total compensation. Market range for similar roles is $35,000-$65,000.

Key Skills

Smart Home Installation Customer Service Sales Technical Troubleshooting Field Service Security Systems Home Automation Consultative Selling Ladder Safety Driver's License

I am excited to apply for the Field Service Professional position at Vivint Smart Home. With a strong background in customer service and a passion for technology, I am confident in my ability to install and troubleshoot smart home systems while identifying opportunities to enhance customer experiences.

My experience in sales and technical support has honed my ability to communicate effectively and build rapport with diverse clients. I thrive in dynamic environments and am eager to contribute to Vivint's mission of creating smarter, safer homes.

I am particularly drawn to the comprehensive training and growth opportunities offered, and I am committed to delivering exceptional service. Thank you for considering my application.

Can you describe a time when you had to upsell a product or service to a customer who was initially hesitant?
In my previous role, I noticed a customer's security system was outdated. I explained the benefits of upgrading, such as better monitoring and mobile access. After demonstrating the new features, they agreed to the upgrade, which increased their satisfaction and our revenue.
How would you handle a situation where a customer is unhappy with the installation or service?
I would listen to their concerns without interrupting, apologize for the inconvenience, and work to resolve the issue promptly. For example, if a camera wasn't positioned correctly, I would adjust it and ensure they are satisfied before leaving.
Describe your experience with technical troubleshooting, especially with electronic devices or home automation systems.
I have experience troubleshooting Wi-Fi connectivity issues and configuring smart devices. I follow a systematic approach: check connections, verify settings, and consult manuals or support if needed. I stay calm under pressure and communicate clearly with customers.
This role requires climbing ladders and working in attics. Are you comfortable with these physical demands?
Yes, I am comfortable with physical work. I have experience using ladders safely and working in confined spaces. I always follow safety protocols and conduct a safety analysis before starting any job.
Why do you want to work for Vivint Smart Home, and how do you align with our mission?
I admire Vivint's innovative approach to smart home technology and its focus on customer peace of mind. I am passionate about technology that improves lives, and I want to be part of a team that values growth and excellence. My skills in sales and service align perfectly with the role.

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Field Service Technician/Professional 

Do you have the drive to succeed, the desire to grow your career, and the people skills to connect? In this role, technical expertise meets sales opportunity. You will be the face of Vivint, installing cutting-edge smart home technology while proactively identifying and selling upgraded solutions to provide customers with total peace of mind. Vivint—named one of Forbe’s World’s 50 Most Innovative Companies—is looking for Field Service Technicians to join our nationally recognized team. 

Why Technicians Choose Vivint: 

  • Total Compensation: Competitive hourly base pay + uncapped commission and performance incentives. 
  • Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. 
  • Zero Commute: Take-home company vehicle and gas card for work use. We pay for your drive time to and from appointments—you clock in from your driveway. 
  • Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays) to give you more time for what matters. 
  • Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. 
  • The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. 
  • Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!). 

A Day in the Life: 

As a Field Professional, you are the ultimate smart home expert. Your day-to-day includes: 

  • Technical Excellence: Installing, servicing, and troubleshooting security cameras, smart locks, and home automation systems. 
  • Consultative Sales: Evaluating customer homes to recommend and sell equipment upgrades or service enhancements on-site. 
  • Customer Education: Training homeowners on how to use their new system to protect their families. 
  • Growth: Benefiting from consistent coaching and leadership training to move up within our national organization. 

What We’re Looking For: 

We hire for attitude and train for skill. Whether you are an experienced technician or a sales pro looking for a hands-on change, we want to hear from you if you have: 

  • A Sales Mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus. 
  • Customer First Attitude: Ability to act with integrity while building rapport with diverse customers. 
  • Technical Aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required. 
  • Requirements: A valid driver’s license and a good driving record; ability to successfully pass post-offer background investigation and licensing requirements per applicable law. 

Physical Requirements: 

  • Ability to lift and carry up to 45 lbs. 
  • Ability to climb ladders (up to 14 feet, including ability when carrying tools to meet weight capacity requirements for company-approved ladders, i.e. 375 lbs) and work in confined spaces like attics. 
  • Comfortable bending, kneeling, and standing for extended periods. 

Safety culture is strong at Vivint. Field Service technicians will conduct a safety analysis of every home to ensure a safe workplace for the technician and the customers. 

Ready to transform your career? Apply today to join the Vivint team! 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.

Official description on file with Talent.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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