Customer Success – Japan

Remote from: Japan
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 13 May 2026
Apply before: 13 Jun 2026
Experience level: Senior
Views / Applies: 12 / 0

About company

About Elevenlabs

Making content universally accessible in any language and in any voice.

Computer Software
2022

Actively Hiring

AI Summary

ElevenLabs seeks a Customer Success professional for Japan to partner with enterprise customers deploying conversational AI agents. The role involves hands-on execution of agent design, voice customization, and performance optimization. You'll drive expansion outcomes across a portfolio of accounts, measured by net revenue retention and multi-product adoption. Requires 5-7 years of Customer Success or Account Management experience in Japan with B2B SaaS or AI/ML products. The company offers a high-velocity, AI-first culture with global remote flexibility.

Job Complexity

Easy Hard

AI Insight The role demands deep technical expertise in AI agents and API integrations, combined with enterprise account management and Japanese market knowledge, making it challenging.

Salary Analysis

AI Insight The salary range is not provided in the listing. Based on market data for similar Customer Success roles in Japan with 5-7 years experience at a high-growth AI startup, the estimated median salary is $120,000 USD. This is competitive for the role's complexity and the company's funding level.

Key Skills

Customer Success Account Management AI Agents API Integrations B2B SaaS Enterprise Sales Voice AI Japan Market Revenue Retention Cross-functional Collaboration

Cover Letter Sample

I am writing to express my strong interest in the Customer Success - Japan role at ElevenLabs. With over 6 years of experience managing enterprise accounts in Japan for B2B SaaS and AI/ML platforms, I have a proven track record of driving net revenue retention and expanding multi-product adoption. My technical background includes deploying conversational AI agents and integrating APIs, aligning directly with the hands-on execution required for this position.

I am particularly drawn to ElevenLabs' high-velocity, AI-first culture and its mission to transform human-computer interaction. I am eager to leverage my expertise in agent design, performance analysis, and customer relationships to help enterprise customers achieve measurable business outcomes. I look forward to the opportunity to contribute to ElevenLabs' growth in Japan.

Possible Interview Questions

Can you describe a time you helped an enterprise customer deploy a conversational AI agent? What were the key challenges and how did you overcome them?

In my previous role, I worked with a large telecom client to deploy a voice agent for customer support. The main challenge was integrating the agent with their legacy CRM system. I coordinated with engineering to build a custom API connector and conducted iterative testing with the client's team. We reduced call handling time by 30% and achieved a 95% customer satisfaction score.

How do you approach identifying expansion opportunities within existing accounts?

I regularly analyze usage data and conduct business reviews with stakeholders to understand their evolving needs. For example, I noticed a client using only our text-based agent but not voice. I demonstrated the voice agent's ROI through a pilot, which led to a 40% increase in contract value. I also track product adoption metrics to spot underutilized features.

How would you handle a situation where a customer is dissatisfied with agent performance?

First, I'd gather detailed feedback and analyze conversation logs to pinpoint issues. Then, I'd collaborate with the engineering team to adjust the agent's persona or conversational flow. I'd set up a joint review with the customer to present the changes and set clear KPIs. Regular check-ins would ensure the solution meets their expectations.

Describe your experience with API integrations in a customer success context.

I have worked with RESTful APIs to help customers integrate our platform with their systems. For instance, I guided a client through connecting our agent to their Zendesk ticketing system. I provided documentation, conducted troubleshooting calls, and validated the integration end-to-end. This allowed the client to automate ticket resolution, saving 20 hours per week.

How do you prioritize your time across a portfolio of enterprise accounts?

I use a tiered approach based on revenue potential and churn risk. High-value accounts get quarterly business reviews and proactive check-ins. I also track health scores using product usage and support ticket data. For at-risk accounts, I create a remediation plan with milestones. This ensures I focus on growth opportunities while preventing churn.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always.
We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution – advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the Japan market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment

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