Client Services Representative

Remote from: USA
Salary, yearly, USD: 30,000 - 38,000
Department: Customer Success
Employment type: Full Time,
Job posted: 19 May 2026
Apply before: 19 Jun 2026
Experience level: Midweight
Views / Applies: 27 / 7

About company

About National Veterinary Associates

Improving the lives of animals and the people who love them.

Veterinary
1997

Actively Hiring

AI Summary

Cherry Hill Animal Hospital is hiring a full-time Client Services Representative. The role involves answering customer inquiries, collaborating with management, and recording customer information. Candidates should have veterinary or similar client service experience. The position offers a competitive hourly wage of $15.50-$19.00 and comprehensive benefits. Work is in-person, with no remote option.

Job Complexity

Easy Hard

AI Insight The role requires basic customer service skills and some veterinary experience, but is entry-level and typically learned on the job.

Salary Analysis

AI Insight The offered salary of $30,000-$38,000 per year is slightly below the national median for similar roles, but competitive for the veterinary field. Benefits package adds significant value.

Key Skills

Client Service Veterinary Customer Support Front Desk Communication Multitasking Data Entry Phone Etiquette Team Collaboration Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Client Services Representative position at Cherry Hill Animal Hospital. With over a year of front desk experience in a veterinary setting, I am adept at handling client inquiries and maintaining a friendly, professional demeanor. I am particularly drawn to your hospital's commitment to compassionate care and teamwork.

In my previous role, I successfully managed high call volumes, updated client records, and collaborated with veterinarians to ensure seamless service. I am comfortable with email, phone, and in-person communication, and I thrive in fast-paced environments.

I am eager to bring my organizational skills and passion for animal care to your team. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Cherry Hill Animal Hospital.

Sincerely, [Your Name]

Possible Interview Questions

How do you handle a difficult or upset client?

I listen actively to their concerns, empathize, and remain calm. I apologize for any inconvenience, then focus on finding a solution within company policy. If needed, I escalate to a manager.

Describe your experience with veterinary terminology or procedures.

I have worked in a veterinary hospital for over a year, where I learned common terms like 'vaccination,' 'spay/neuter,' and 'lab work.' I am comfortable scheduling appointments and explaining basic procedures to clients.

How do you prioritize tasks when the phone is ringing and clients are waiting?

I quickly assess urgency. For example, I might put a caller on hold briefly to acknowledge a waiting client, then return to the call. I stay organized and use a notepad to track pending tasks.

Why do you want to work at a veterinary hospital?

I love animals and want to contribute to their well-being. Working here allows me to combine my customer service skills with my passion for pets, and I respect the hospital's reputation for quality care.

How do you ensure accuracy when entering client information?

I double-check details like names, phone numbers, and pet information as I enter them. I also verify with the client before finalizing. If I'm unsure, I ask clarifying questions.

Job Description

Job description

Cherry Hill Animal Hospital is in need of a full time Client Service Representative. Eligible candidates should have experience in the client service department of a Veterinary Hospital or similar facility. We are looking for a flexible, career-minded individual that can work well in a fast paced environment. Schedules vary and Competitive compensation and an excellent benefits package are offered to all full time employees. Benefit Conditions:

Only full-time employees eligible

Job Duties:

Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested

Communication method(s) used:

Email
Phone
In person

Work Remotely

Job Type: Full-time Pay: $15.50 – $19.00 per hour Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Schedule:

10 hour shift
8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Front Desk: 1 year (Preferred)

Work Location: In person
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we’re committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us: • We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com• We may also contact you via text message from an identified NVA representative for recruiting-related communication• All job opportunities and applications are hosted on our official careers site: careers.nva.com• There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [email protected]. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.