Associate Customer Success Manager, Oncology

Remote from
USA flag
USA
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
24 Jun 2026
Experience level
Midweight
Views / Applies
35 / 1

About Natera

Transforming patient care through genetic testing and precision medicine.

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

AI Summary

Natera is seeking an Associate Customer Success Manager to ensure a frictionless onboarding experience for new oncology providers. The role involves monitoring sample lifecycles, collaborating with cross-functional teams, and resolving bottlenecks. Candidates need 3+ years in customer success within genomics, data analysis skills, and strong communication. This position is vital for driving provider adoption and maintaining Natera's reputation in personalized medicine.

Job Complexity

Easy Hard
AI Insight The role requires specialized knowledge in oncology and genomics, cross-functional collaboration, and managing multiple high-priority accounts in a fast-paced environment, making it challenging.

Salary Analysis

Median
$95,000
US Market
$70,000 – $130,000
AI Insight The salary information was not provided, so an estimated market range for this role is $70,000-$130,000, with a median of $95,000. This is typical for a customer success manager in the biotech/genomics sector.

Key Skills

Customer Success Oncology Genomics Salesforce Snowflake Data Analysis Cross-functional Collaboration Provider Onboarding Sample Lifecycle Management Healthcare

Dear Hiring Manager,

I am writing to express my strong interest in the Associate Customer Success Manager, Oncology position at Natera. With a background in life sciences and over 3 years of experience in customer success within the genomics industry, I am confident in my ability to ensure a seamless onboarding experience for new providers. My proficiency in data analysis tools like Snowflake and Salesforce, combined with a deep understanding of oncology workflows, aligns perfectly with the requirements of this role.

I have a proven track record of collaborating with cross-functional teams to resolve bottlenecks and drive provider adoption. I am passionate about Natera's mission to advance personalized medicine and would be thrilled to contribute to your team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can support Natera's growth.

Sincerely,
[Your Name]

Can you describe your experience with onboarding new customers in a healthcare or genomics setting?
In my previous role at a genomics company, I managed the onboarding for over 50 new oncology providers. I developed a streamlined process that reduced sample turnaround time by 20% by coordinating with lab operations and sales teams.
How do you prioritize multiple high-priority accounts simultaneously?
I use a combination of Salesforce and Snowflake to track account status and identify urgent issues. I categorize accounts based on sample volume and potential risks, and I communicate regularly with stakeholders to ensure alignment.
Describe a time you identified and resolved a bottleneck in a workflow.
I noticed that new providers often faced delays due to incomplete paperwork. I worked with the clinical team to create a pre-onboarding checklist and automated reminders, which decreased onboarding time by 30%.
How do you handle a situation where a provider is frustrated with the onboarding process?
I first listen empathetically to understand their concerns, then take ownership of the issue. I coordinate with internal teams to provide a solution and follow up to ensure satisfaction. For example, I once expedited a sample result for a provider by personally tracking it through the lab.
What data analysis tools are you proficient in, and how have you used them to drive insights?
I regularly use Snowflake and PowerBI to analyze sample lifecycle data. In one instance, I identified that providers in a certain region had higher error rates, which led to a targeted training session that reduced errors by 15%.

We are looking for a high-touch, analytical champion to ensure a frictionless onboarding experience for our new oncology providers. This individual is a “white-glove” specialist and a proactive problem-solver who will work in a fast-paced environment to oversee the critical first phase of the provider journey. Natera is at the forefront of personalized medicine, and while our clinical solutions are world-class, the initial transition to our platform requires a dedicated touch to ensure seamless execution. You will act as the bridge between the provider and our internal operations, monitoring the lifecycle of the first few samples from new providers and collaborating across business units to deliver a custom, high-touch experience that sets the standard for the lifetime of the partnership.

This role is vital to Natera’s mission to drive early provider adoption, minimize initial barriers to entry, and solidify our reputation as a leader in genomics. By providing a differentiated, intelligent onboarding experience, you will help ensure that every new clinician feels supported, informed, and confident in our service delivery model.

Responsibilities:

  • Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.

  • Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.

  • Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.

  • Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers

  • Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.

Requirements:

  • A bachelor’s degree required; advanced degree in life sciences or healthcare administration preferred.

  • 3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space.

  • Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights.

  • Strong familiarity with Oncology and Genomics; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing.

  • Exceptional communication skills with a “bias toward action” and the ability to influence cross-functional teams without direct authority.

  • Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians.

  • Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
BBB announcement on job scams 
FBI Cyber Crime resource page 

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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