Lead Services Specialist – Customer Contract Management Tuxpan / Braskem

Remote from: Mexico
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 26 May 2026
Apply before: 26 Jun 2026
Experience level: Senior
Views / Applies: 80 / 5

GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition.

Oil & Energy
2024

Actively Hiring

AI Summary

This role is a Lead Services Specialist for Customer Contract Management at GE, supporting the Braskem account in Tuxpan. The position involves acting as the single point of contact for customers, managing service operations, and leading a team. It requires a bachelor's degree, strong customer service experience, and 50% travel. The job offers autonomy within established policies and focuses on technical and business support.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires managing customer relationships, leading a team, and solving technical issues, but is guided by policies and has moderate complexity.

Salary Analysis

AI Insight The salary for this role is not provided, but based on market data for Lead Services Specialist roles in the US, the median is around $100,000. This is competitive for a position requiring customer management and technical expertise.

Key Skills

Customer Service Management Contract Management Team Leadership Technical Support Problem Solving Communication Skills Travel Management Operations Planning Power Plant Knowledge Relationship Management

Cover Letter Sample

I am writing to express my strong interest in the Lead Services Specialist position at GE. With a bachelor's degree and extensive experience in customer service management, I am confident in my ability to act as the single point of contact for your clients and lead service operations effectively.

My background includes managing customer relationships, resolving complex issues, and leading teams to achieve performance goals. I have a proven track record of analyzing problems and implementing solutions that improve customer satisfaction and operational efficiency.

I am particularly drawn to this role because of the opportunity to work with a dynamic team and contribute to GE's reputation for excellence. My communication skills and ability to travel as required align perfectly with the demands of this position.

Thank you for considering my application. I look forward to the possibility of discussing how my skills and experience can benefit GE.

Possible Interview Questions

Can you describe your experience managing customer contracts in a services environment?

In my previous role, I managed contracts for 20+ clients, ensuring compliance and timely renewals. I coordinated with legal and sales teams to resolve disputes and improve terms.

How do you handle a situation where a customer is dissatisfied with service delivery?

I first listen to understand their concerns, then investigate the root cause. I collaborate with internal teams to provide a solution and follow up to ensure satisfaction.

Describe a time you led a team to achieve a challenging goal.

I led a team to reduce service response time by 20% by implementing new scheduling processes and training staff on prioritization.

What strategies do you use to maintain strong customer relationships?

I schedule regular check-ins, provide proactive updates on service status, and ensure issues are resolved quickly. I also gather feedback to improve service.

How do you prioritize tasks when managing multiple customer accounts?

I use a CRM to track deadlines and issues, prioritize based on urgency and impact, and delegate tasks to team members as appropriate.

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers’ site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area – Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Qualifications

Bachelor’s degree
Relevant experience in the Services & Customer Service Management.
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
This position requires prior experience in a customer facing role.
The candidate should be willing and able to travel at least 50% of the time.

Desired Characteristics

Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.