Help Desk Agent (German Speaker)- Hospitality- Remote Role (m/f/d)

Remote from: Germany
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Views / Applies: 17 / 3

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AI Summary

Oracle is seeking a German-speaking Help Desk Agent to join its Managed Services team, focusing on hospitality clients using Oracle Hospitality applications like OPERA and OPERA Cloud. The role involves responding to inquiries, diagnosing and resolving incidents, and ensuring service level agreements are met. Candidates should have experience in hotel operations or hospitality IT support, strong troubleshooting skills, and fluency in German and English. The position offers competitive compensation, learning opportunities, and a collaborative culture. It is a remote role that requires proactive, customer-focused individuals.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires technical troubleshooting and customer service skills, but it is entry-to-mid level with clear processes and escalation paths, making it moderately difficult.

Salary Analysis

AI Insight The offered salary is not specified, but for a Help Desk Agent with German language skills in the hospitality sector, the estimated median is around $45,000. This is competitive given the specialized language requirement and remote work.

Key Skills

Oracle OPERA Help Desk German Language Hospitality IT Technical Support Incident Management Customer Service PMS Remote Support SLA Management

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Help Desk Agent position for German-speaking hospitality clients at Oracle. With a background in hotel operations and IT support, I am confident in my ability to provide excellent technical assistance to users of Oracle Hospitality applications like OPERA.

My experience includes troubleshooting PMS incidents, documenting issues, and ensuring timely resolution while maintaining high customer satisfaction. I am fluent in both German and English, allowing me to communicate effectively with diverse teams and clients.

I am particularly drawn to Oracle's commitment to inclusion and innovation. I thrive in collaborative environments and am eager to contribute to your Managed Services team. Thank you for considering my application.

Sincerely, [Your Name]

Possible Interview Questions

Can you describe your experience with Oracle OPERA or similar property management systems?

I have worked with Oracle OPERA for two years in a hotel setting, where I handled reservations, check-ins, and troubleshooting. I also provided training to new staff on using the system efficiently.

How do you prioritize and handle multiple support tickets simultaneously?

I prioritize based on severity and SLA requirements. Critical issues affecting hotel operations are addressed first, while lower-priority tickets are scheduled accordingly. I use ticketing systems to track and update statuses.

Describe a time you had to explain a technical solution to a non-technical user. How did you ensure they understood?

I once helped a front desk agent resolve a login issue. I used simple terms, walked them through steps over the phone, and followed up with an email summary. I also asked them to repeat the steps to confirm understanding.

What steps do you take to stay updated on Oracle Hospitality products and industry best practices?

I regularly check Oracle's official documentation, participate in webinars, and join user forums. I also take online courses on new features and share knowledge with my team.

How would you handle a frustrated customer whose system is down during peak check-in hours?

I would first empathize with the customer and assure them I am working on a solution. I would quickly diagnose the issue, provide a workaround if possible, and escalate if needed. I would keep them updated until resolution.

Role Overview
We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. You’ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations.

Key Responsibilities
● Respond to customer inquiries via phone, email, or ticketing system.
● Diagnose and resolve incidents related to property management systems (PMS).
● Enrich and document incidents for escalation to Oracle technical support when required.
● Provide training and tips to help users maximize system efficiency.
● Ensure service level agreements (SLAs) are met.
● Stay updated on Oracle Hospitality products and hotel operations best practices.
● Communicate clearly and empathetically in both German and English.

Required Skills and Experience
● Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA.
● Strong analytical and troubleshooting skills.
● Understanding of remote connectivity tools and IT fundamentals.
● Excellent communication and documentation skills.
● Fluency in German and English (written and spoken).
● Proactive, customer-focused attitude with the ability to work independently or as part of a team.

What We Offer
● Competitive compensation and benefits.
● Learning and career growth opportunities within Managed Services Oracle Hospitality.
● Collaborative and inclusive culture.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX. https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level – IC2

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