Customer Care Delivery Specialist in HR Services with English and Italian

Remote from: Poland
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 26 May 2026
Apply before: 26 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 45 / 4

Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions.

Human Resources
2017

AI Summary

This role is a Customer Care Delivery Specialist position at Alight, focusing on HR services for clients' employees. The specialist will handle inquiries via phone, webchat, or other channels regarding HR procedures, benefits, payroll, and onboarding. The job requires fluency in English and Italian (C1 minimum) and offers remote or hybrid work. Alight provides comprehensive training, career growth opportunities, and a supportive international team environment. The role is based in Kraków, Poland, with a competitive compensation package including salary, language allowance, and bonuses.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with provided training, requiring language skills and adaptability, but not prior customer care experience. It involves routine inquiries and some complex case investigation, placing it at a moderate difficulty level.

Salary Analysis

AI Insight The offered salary is approximately 5000 PLN gross per month (plus language allowance and bonus), which is competitive for the Polish market but significantly lower than US market rates for similar roles. The US market median for customer care specialists in HR services is around $40,000 annually.

Key Skills

Customer Service HR Support Italian Language English Language Communication Skills Problem Solving Adaptability Attention to Detail Remote Work Training Provided

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Care Delivery Specialist position at Alight. With fluency in both English and Italian, strong communication skills, and a passion for helping others, I am confident in my ability to provide excellent support to your clients' employees. My attention to detail and adaptability make me well-suited to handle inquiries across various HR topics, from payroll to benefits.

I am particularly drawn to Alight's commitment to championing people and fostering an inclusive environment. Your comprehensive training program and focus on career growth align perfectly with my desire to develop professionally in a supportive team setting. I am eager to contribute to your mission of improving lives through expert HR guidance.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and enthusiasm can benefit Alight.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time when you had to explain a complex process to a customer. How did you ensure they understood?

In my previous role, I often explained billing procedures to customers. I broke down the steps into simple terms, used analogies, and asked follow-up questions to confirm their understanding. I also provided written summaries for reference.

How do you handle a situation where you don't know the answer to a customer's question?

I would first acknowledge the customer's concern and assure them I'll find the answer. I would then research internally or consult a colleague, and follow up promptly with the correct information.

Why do you want to work in HR services specifically?

I enjoy helping people navigate important aspects of their work life, such as benefits and payroll. HR services allow me to combine my language skills with a passion for supporting employees, making a direct impact on their experience.

How do you prioritize tasks when handling multiple customer inquiries at once?

I assess urgency and complexity. For example, if a customer has a payroll issue near payday, that takes priority. I use a ticketing system to track all inquiries and ensure no one is left waiting too long.

Tell me about a time you had to adapt to a new process or system quickly. How did you manage?

When my previous company introduced a new CRM, I took the initiative to complete all training modules early and practiced using test accounts. I also created cheat sheets for myself and shared tips with my team.

Customer Care Delivery Specialist in HR Services with English and Italian

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Responsibilities:

As a Customer Care Delivery Specialist in HR Services with Italian and English, your responsibilities will include:

· Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,

· Explaining how to use the online HR systems,

· Investigating more complex cases.

Requirements:

· Excellent English: C1 minimum,

· Excellent Italian: C1 minimum,

· Adaptability and attention to details,

· Excellent written and verbal communication skills,

· Self-motivation and willingness to learn,

· Experience in Customer Care is a plus, but not required. We will teach you all you need to know.

We Offer:

· Salary: 5000 PLN gross

·Language allowance: 1500 PLN gross

·Quarterly bonus starting from 750 PLN gross

· Private medical care, life insurance, pet insurance

· Benefit platform (MultiSport card, tickets, vouchers, and many more),

· Permanent contract and comprehensive rewards package,

· Career Growth Opportunities,

· Work-Life Balance

· Remote or Hybrid work

Additionally, you can expect:

· Extensive ongoing training program,

· Work in an international team,

· Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,

· Opportunities to engage in many events, activities and charity initiatives,

· Modern office in a convenient location in Kraków.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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