Customer Support Representative – Philippines

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 8 Jun 2026
Apply before: 8 Jul 2026
Experience level: Midweight
Views / Applies: 21 / 7

NeoWork offers offshoring, nearshoring, and outsourcing solutions to help you hire top global talent and scale fast with confidence.

Outsourcing/Offshoring
2017

AI Summary

NeoWork is seeking a remote Customer Support Representative based in the Philippines to handle client inquiries and resolve issues. The role involves collaborating with internal teams, maintaining product knowledge, and meeting performance targets. Candidates need at least one year of experience and strong communication skills. The company offers training, performance-based incentives, and opportunities for growth. This is a full-time, home-based position aligned with US business hours.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The job requires only 1 year of experience and provides comprehensive training, making it suitable for early-career professionals. The duties are standard for customer support, with moderate complexity.

Salary Analysis

AI Insight The salary for this role is not explicitly listed, but typical US market rates for Customer Support Representatives range from $30,000 to $50,000 per year. As a remote position based in the Philippines, the actual compensation may be adjusted for local cost of living. The company offers performance-based incentives, which can supplement the base pay.

Key Skills

Customer Support Communication Problem-Solving Remote Work CRM Software Google Apps Office 365 Adaptability Collaboration Time Management

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my strong interest in the Customer Support Representative position at NeoWork. With over a year of experience in customer support and a passion for helping others, I am confident that my skills align well with your team's needs. I am highly proficient in using support software and have a track record of resolving inquiries efficiently while maintaining a positive customer experience.

I am particularly drawn to NeoWork's remote-first culture and commitment to employee well-being, including mental health days. I thrive in collaborative environments and am eager to contribute to improving support processes. My adaptability and attention to detail will allow me to meet performance targets while delivering exceptional service.

Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your team.

Possible Interview Questions

Can you describe a time when you handled a difficult customer? What steps did you take to resolve the issue?

In my previous role, a customer was frustrated about a delayed shipment. I listened actively, apologized, and investigated the issue. I provided a discount on their next purchase and updated them on the delivery timeline. This turned their negative experience into a positive one.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I assess urgency and impact. For example, a payment issue is higher priority than a general question. I also use a ticketing system to track all requests and allocate time based on service level agreements.

What customer support tools are you proficient in?

I have experience with Zendesk, Freshdesk, and Salesforce Service Cloud. I am also comfortable with Google Workspace and Microsoft Office for documentation and communication.

How do you stay updated on product knowledge?

I regularly review product documentation, attend training sessions, and collaborate with team leads. I also take notes on common issues to quickly reference solutions.

Why do you want to work at NeoWork?

I admire NeoWork's remote-first approach and focus on supporting startups. The emphasis on mental health and professional growth aligns with my values. I am excited to contribute to a team that values continuous improvement.

NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance.

At NeoWork, we’re reimagining the BPO industry by fully embracing a remote-first culture and offering an à la carte menu of services tailored to our clients’ unique needs. Our specialized approach allows us to work with early-stage startups and help them define and build out operations processes, enabling them to scale quickly.

As a Customer Support Representative, you will have the opportunity to make a meaningful impact by providing top-notch support to our clients. You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. Additionally, you will collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.

If you are a proactive problem-solver with strong communication skills and a passion for delivering exceptional customer experiences, we would love to hear from you!

Responsibilities

Handle customer inquiries and provide accurate, complete, and timely information or solutions
Effectively manage and resolve customer complaints
Collaborate with internal teams to address customer needs and provide comprehensive solutions
Maintain a high level of product and service knowledge to effectively support customers
Document and track customer interactions and relevant information in our system
Contribute to the development and improvement of customer support processes and procedures
Meet and exceed individual and team performance targets

Requirements

At least 1 year of proven experience in a customer support or related role
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Empathetic and patient, with a genuine desire to help customers
Ability to adapt to changing environments and handle multiple tasks simultaneously
Proficient in using customer support software and tools
Strong attention to detail and accuracy
Owned computer or laptop and stable internet connectivity.
Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA.
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client’s needs.
This is a 100% home-based position
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.

Apply now >