Customer Solutions Architect

Remote from: APAC, Japan
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Software Engineering
Employment type: Full Time,
Job posted: 10 Jun 2026
Apply before: 10 Jul 2026
Experience level: Senior
Views / Applies: 166 / 16

The leader in automated data movement.

Computer Software
2012

AI Summary

Fivetran is seeking a Customer Solutions Architect (CSA) for their Enterprise team in Japan. The CSA is a post-sales technical role focused on driving customer adoption, value realization, and expansion. Responsibilities include owning technical engagement, identifying expansion opportunities, defining reference architectures, and building relationships with stakeholders. The role requires expertise in databases, data platforms, and modern data stack tools. The CSA acts as a trusted advisor and strategic partner to ensure customers maximize their data investments.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires deep technical knowledge across multiple data technologies and strong strategic account management skills, making it challenging but not the hardest due to the support structure.

Salary Analysis

AI Insight No salary information was provided in the listing. Based on the US market for a Customer Solutions Architect role, the estimated median salary is $150,000. This is a competitive range for a senior technical account management position in the data industry.

Key Skills

Customer Success Account Management Data Architecture SQL Python Snowflake Databricks Stakeholder Management Technical Sales Post-Sales

Cover Letter Sample

I am writing to express my strong interest in the Customer Solutions Architect position at Fivetran. With my background in data architecture and customer success, I am confident that I can drive adoption and expansion for your enterprise clients. I have extensive experience with SQL, Python, and modern data platforms like Snowflake and Databricks, which align perfectly with the technical requirements of this role.

In my previous role as a Solutions Architect, I successfully managed post-sales relationships and identified expansion opportunities that increased ARR by 20%. My ability to translate customer initiatives into scalable technical solutions has consistently delivered value. I am passionate about helping organizations become data-driven, and Fivetran's mission resonates deeply with me.

I look forward to the opportunity to discuss how my skills can contribute to Fivetran's growth. Thank you for considering my application.

Possible Interview Questions

Can you describe a time when you identified an expansion opportunity in a client account and how you executed on it?

In a previous role, I noticed a client was only using our platform for one data source, but they had multiple business units with different data needs. I scheduled a workshop to understand their broader goals, and we discovered they needed to integrate several more data sources. I collaborated with the sales team to create a customized proposal, resulting in a 30% increase in ARR.

How do you approach building relationships with technical and executive stakeholders?

I start by understanding each stakeholder's priorities and pain points. For technical stakeholders, I focus on architecture and performance details. For executives, I tie technical benefits to business outcomes like ROI and time-to-insight. I maintain regular cadence calls and provide clear progress updates to build trust.

Explain how you would guide a customer migrating from an on-premise data warehouse to Snowflake using Fivetran.

First, I would assess their current data landscape, including sources and dependencies. Then, I'd design a phased migration plan: start with non-critical data sources to validate connectivity and performance. I'd use Fivetran's connectors to sync data into Snowflake, leveraging features like incremental updates and schema mapping. Throughout, I'd provide best practices for optimization and conduct enablement sessions to ensure their team is comfortable.

Describe your experience with troubleshooting networking issues like SSH tunneling or PrivateLink.

In a past project, a client faced connectivity issues due to firewall restrictions. I configured SSH tunneling to securely route traffic through a bastion host. For another client using AWS, I set up PrivateLink to enable private connectivity between Fivetran and their Redshift cluster. I documented steps and validated through testing.

How do you measure success in a post-sales role?

I measure success through metrics like Net Revenue Retention (NRR), adoption rates (e.g., number of active connectors), and customer satisfaction scores. Additionally, I track expansion revenue from upsells and cross-sells. Regular health checks and feedback loops help ensure customers are achieving value.

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.

This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers – ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.

This is a full-time, remote position based in Japan.

Technologies You’ll Work

Databases: SAP HANA, Oracle, SQL Server, Postgres
Data Platforms: Snowflake, Databricks, BigQuery, Redshift
Languages: SQL, Python, bash or powershell
Networking: SSH tunneling, VPNs, PrivateLink
Modern Data Stack tools and ecosystem technologies

What You’ll Do

Customer Adoption & Value Realisation

Own post-sales technical engagement across assigned Enterprise accounts
Drive adoption, optimisation and ongoing usage of Fivetran
Deliver enablement sessions, workshops and best-practice guidance
Monitor account health signals (usage, performance, support trends) and proactively intervene where needed
Ensure customers move from initial deployment to sustained, scalable success

Expansion & Growth Enablement

Identify, validate and execute expansion opportunities across business units, regions and use-cases
Translate customer initiatives into scalable data workloads and technical solutions
Partner with AEs to drive incremental ARR through structured expansion plays
Lead technical validation of new workloads, including workshops and (where necessary) POCs
Replicate successful use-cases across the organisation to accelerate growth

Technical Strategy & Architecture

Act as the chief technical stakeholder for assigned accounts post-go-live
Define and maintain Enterprise Reference Architectures aligned to customer environments
Ensure architectural consistency and scalability across all implementations
Guide customers on best practices for data pipelines, automation, and platform adoption
Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases

Stakeholder Engagement & Alignment

Build and maintain relationships with technical, operational and executive stakeholders
Develop and maintain stakeholder maps and multi-threaded engagement strategies
Run regular technical cadence calls, business reviews and roadmap sessions
Align customer technical strategy with business objectives and commercial plans

Internal & Partner Collaboration

Act as the technical orchestrator across Sales, Professional Services, Product and Engineering
Advocate for customer needs internally, influencing product roadmap and priorities
Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value
Ensure alignment between delivery teams and long-term expansion strategy

Strategic Account Planning

Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs)
Map whitespace opportunities across business units, subsidiaries and use-cases
Maintain a structured view of expansion opportunities and workload pipelines
Align technical execution with long-term account growth strategy

Skills We’re Looking For

Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role
Strong ability to own and drive customer outcomes post-sale, including adoption and expansion
Experience designing scalable data architectures and working within modern data ecosystems
Ability to translate business objectives into technical solutions and measurable outcomes
Strong stakeholder management skills across technical and non-technical audiences
Proactive, self-sufficient and highly organised approach to managing multiple accounts
Comfortable operating strategically while also engaging in deep technical discussions

Bonus Skills

Experience working with cloud data platforms (Snowflake, Databricks, etc.)
Background in data integration, ETL/ELT or replication technologies
Experience with workload-based or consumption-based sales models
Familiarity with enterprise architecture frameworks and design patterns
Experience working with system integrators or technology partners

#LI-REMOTE

#LI-LA1

Perks and Benefits

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type – please reach out to your recruiter for more information

Click here to learn more about Fivetran’s Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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