About this role.
Fivetran is seeking a Customer Solutions Architect (CSA) for their Enterprise team in Japan. The CSA is a post-sales technical role focused on driving customer adoption, value realization, and expansion. Responsibilities include owning technical engagement, identifying expansion opportunities, defining reference architectures, and building relationships with stakeholders. The role requires expertise in databases, data platforms, and modern data stack tools. The CSA acts as a trusted advisor and strategic partner to ensure customers maximize their data investments.
Role DNA
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Job Complexity
4/5Pace & Pressure
3/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
I am writing to express my strong interest in the Customer Solutions Architect position at Fivetran. With my background in data architecture and customer success, I am confident that I can drive adoption and expansion for your enterprise clients. I have extensive experience with SQL, Python, and modern data platforms like Snowflake and Databricks, which align perfectly with the technical requirements of this role.
In my previous role as a Solutions Architect, I successfully managed post-sales relationships and identified expansion opportunities that increased ARR by 20%. My ability to translate customer initiatives into scalable technical solutions has consistently delivered value. I am passionate about helping organizations become data-driven, and Fivetran's mission resonates deeply with me.
I look forward to the opportunity to discuss how my skills can contribute to Fivetran's growth. Thank you for considering my application.
Sample interview questions
In a previous role, I noticed a client was only using our platform for one data source, but they had multiple business units with different data needs. I scheduled a workshop to understand their broader goals, and we discovered they needed to integrate several more data sources. I collaborated with the sales team to create a customized proposal, resulting in a 30% increase in ARR.
I start by understanding each stakeholder's priorities and pain points. For technical stakeholders, I focus on architecture and performance details. For executives, I tie technical benefits to business outcomes like ROI and time-to-insight. I maintain regular cadence calls and provide clear progress updates to build trust.
First, I would assess their current data landscape, including sources and dependencies. Then, I'd design a phased migration plan: start with non-critical data sources to validate connectivity and performance. I'd use Fivetran's connectors to sync data into Snowflake, leveraging features like incremental updates and schema mapping. Throughout, I'd provide best practices for optimization and conduct enablement sessions to ensure their team is comfortable.
In a past project, a client faced connectivity issues due to firewall restrictions. I configured SSH tunneling to securely route traffic through a bastion host. For another client using AWS, I set up PrivateLink to enable private connectivity between Fivetran and their Redshift cluster. I documented steps and validated through testing.
I measure success through metrics like Net Revenue Retention (NRR), adoption rates (e.g., number of active connectors), and customer satisfaction scores. Additionally, I track expansion revenue from upsells and cross-sells. Regular health checks and feedback loops help ensure customers are achieving value.
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.
This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers – ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.
This is a full-time, remote position based in Japan.
Technologies You’ll Work
- Databases: SAP HANA, Oracle, SQL Server, Postgres
- Data Platforms: Snowflake, Databricks, BigQuery, Redshift
- Languages: SQL, Python, bash or powershell
- Networking: SSH tunneling, VPNs, PrivateLink
- Modern Data Stack tools and ecosystem technologies
What You’ll Do
Customer Adoption & Value Realisation
- Own post-sales technical engagement across assigned Enterprise accounts
- Drive adoption, optimisation and ongoing usage of Fivetran
- Deliver enablement sessions, workshops and best-practice guidance
- Monitor account health signals (usage, performance, support trends) and proactively intervene where needed
- Ensure customers move from initial deployment to sustained, scalable success
Expansion & Growth Enablement
- Identify, validate and execute expansion opportunities across business units, regions and use-cases
- Translate customer initiatives into scalable data workloads and technical solutions
- Partner with AEs to drive incremental ARR through structured expansion plays
- Lead technical validation of new workloads, including workshops and (where necessary) POCs
- Replicate successful use-cases across the organisation to accelerate growth
Technical Strategy & Architecture
- Act as the chief technical stakeholder for assigned accounts post-go-live
- Define and maintain Enterprise Reference Architectures aligned to customer environments
- Ensure architectural consistency and scalability across all implementations
- Guide customers on best practices for data pipelines, automation, and platform adoption
- Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases
Stakeholder Engagement & Alignment
- Build and maintain relationships with technical, operational and executive stakeholders
- Develop and maintain stakeholder maps and multi-threaded engagement strategies
- Run regular technical cadence calls, business reviews and roadmap sessions
- Align customer technical strategy with business objectives and commercial plans
Internal & Partner Collaboration
- Act as the technical orchestrator across Sales, Professional Services, Product and Engineering
- Advocate for customer needs internally, influencing product roadmap and priorities
- Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value
- Ensure alignment between delivery teams and long-term expansion strategy
Strategic Account Planning
- Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs)
- Map whitespace opportunities across business units, subsidiaries and use-cases
- Maintain a structured view of expansion opportunities and workload pipelines
- Align technical execution with long-term account growth strategy
Skills We’re Looking For
- Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role
- Strong ability to own and drive customer outcomes post-sale, including adoption and expansion
- Experience designing scalable data architectures and working within modern data ecosystems
- Ability to translate business objectives into technical solutions and measurable outcomes
- Strong stakeholder management skills across technical and non-technical audiences
- Proactive, self-sufficient and highly organised approach to managing multiple accounts
- Comfortable operating strategically while also engaging in deep technical discussions
Bonus Skills
- Experience working with cloud data platforms (Snowflake, Databricks, etc.)
- Background in data integration, ETL/ELT or replication technologies
- Experience with workload-based or consumption-based sales models
- Familiarity with enterprise architecture frameworks and design patterns
- Experience working with system integrators or technology partners
#LI-REMOTE
#LI-LA1
Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type – please reach out to your recruiter for more information
Click here to learn more about Fivetran’s Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
To learn more about our candidate privacy policy, you can read our statement here.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don’t hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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