Customer Administration I

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 10 Jun 2026
Apply before: 10 Jul 2026
Experience level: Midweight
Views / Applies: 21 / 3

About Avid

Transforming Media with Innovative Solutions

Computer Software
1987

AI Summary

Avid is seeking a Customer Administration I to provide online support for their webstore, handling customer inquiries about products, billing, orders, and returns. The role requires at least one year of customer support experience, strong communication skills, and the ability to multitask in a fast-paced environment. Avid offers a hybrid work model and a team-oriented culture. This position is ideal for individuals passionate about technology and committed to customer satisfaction.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role is entry-level with only 1 year of experience required and focuses on basic customer support tasks, making it relatively easy.

Salary Analysis

AI Insight The offered salary is not specified in the listing. Based on market data for Customer Support/Administration roles in the US, the typical salary ranges from $30,000 to $55,000 annually, with a median around $40,000. This estimate accounts for the entry-level nature and required skills.

Key Skills

Customer Service eCommerce Support Problem Solving Communication MS Office Helpdesk Software Billing Returns Processing Webstore Support Team Collaboration

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Administration I position at Avid. With over a year of experience in customer support and a strong passion for technology, I am confident in my ability to assist customers with their webstore inquiries, from product information to billing and returns. My excellent communication and problem-solving skills, combined with a willingness to learn and collaborate, make me a great fit for your team. I look forward to the opportunity to contribute to Avid's mission of empowering creators.

Possible Interview Questions

How would you handle a customer who is frustrated about a delayed order?

I would first listen empathetically to the customer's concerns, apologize for the inconvenience, and then investigate the order status using our systems. I'd provide a clear explanation and offer solutions such as expedited shipping or a refund if appropriate, ensuring the customer feels heard and valued.

Describe your experience with helpdesk software. Which tools have you used?

I have used Zendesk and Freshdesk in previous roles to manage tickets, track customer interactions, and escalate issues. I am comfortable navigating these platforms and can quickly adapt to new tools.

How do you prioritize tasks when handling multiple customer inquiries at once?

I prioritize based on urgency and impact. For example, a customer with a payment issue would be handled before a general product question. I also use time management techniques like batching similar tasks and setting reminders to ensure all queries are addressed promptly.

Can you give an example of a time you turned a dissatisfied customer into a satisfied one?

A customer once received a damaged product. I apologized, processed a replacement immediately, and offered a discount on their next purchase. I followed up after they received the new item to ensure satisfaction, and they later left a positive review.

Why are you interested in working at Avid specifically?

I admire Avid's impact on the creative industry and its commitment to innovation. As someone passionate about technology, I am excited to support users who rely on Avid products to create amazing content. I also value the collaborative culture described in the job posting.

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Customer Administration I

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Webstore (Online) Support is responsible for helping customers worldwide with questions on Avid products and promos, assist with any concerns as it relates to billing, placement of orders and processing of returns and refunds on any of the products sold on the online store. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post-production, and broadcast news.

Working in association with our Licensing, Registration and Entitlements (LRE) Team, this individual will be responsible for ensuring consistency of support standards throughout our swimlanes’ customer base.

The Avid Webstore support specialist will be reporting to Team Leader I in the Global Customer Care team.

RESPONSIBILITIES AND DUTIES

Providing support to our customers from all around the world by acting as a liaison of sorts (may provide product information, resolve any emerging problems with purchase and post-purchase transactions.)
Identifying customer needs and helping customers complete their purchase on the online store
Assist with customer concerns on billing and credit card transactions
Assist with customer requests on Cancellation, Returns & Refunds transactions
Assist with creation of knowledge-based content for Online Support
Answer questions about products, warranties, or terms of sale as needed
Ensure customer satisfaction and provide professional customer support
Responding to customer queries in a timely and accurate way, via web-based submissions, chat and/or phone interactions

SKILLS

You have a passion for Avid technology and have some experience with online support
You will own customer issues from start to finish
Sometimes you will not know the right answer, but you are the kind of person who is always up for a challenge
You will rely on your resources and your team and quickly research a response
You can multi-task, prioritize and manage your time effectively
You must exhibit patience when handling tough customers and/or cases
You must possess the ability to ask direct and relevant questions to identify the underlying cause; are detail oriented.
You can quickly identify pain points and understand trigger statements
You must know when to escalate and report
You are willing to learn constantly, seek and give advice, share knowledge with others.
You are searching for solutions actively and taking ownership of tasks

QUALIFICATIONS

Proven experience as a Customer Support agent is a must (at least 1-year experience is required)
Strong eCommerce online support experience is a plus
Experience using helpdesk software and remote support tools a plus
Above average skills in MS Office
Fluency in English a must (both in written and oral)
Willingness to work on shifting schedules a must
Excellent communication and problem-solving skills a must

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid #LI-RM1

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Apply now >