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Gainwell Technologies seeks a senior-level Advisor Information Systems Architect specializing in ServiceNow to lead enterprise-wide platform architecture, integrations, and governance. This role owns the architectural integrity of the ServiceNow platform, focusing on CMDB alignment, scalability, and alignment with ITSM best practices. The ideal candidate has over 5 years of ITSM support and 3+ years of ServiceNow development, including integrations and web technologies. They will collaborate with cross-functional teams to define data flows, enforce governance, and drive continuous improvement. This position offers a competitive salary and opportunities for growth in a mission-driven organization.
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3/5Autonomy Level
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Experienced Information Systems Architect position at Gainwell Technologies. With over 5 years of experience in ITSM and deep expertise in ServiceNow platform architecture, I am confident in my ability to design and govern enterprise-wide solutions that align with business goals. My background includes leading integrations, managing CMDB alignment, and driving platform scalability.
I have a proven track record of collaborating with cross-functional teams to ensure architecture integrity and deliver scalable solutions. I am eager to bring my technical leadership to your mission of improving health and well-being. Thank you for your consideration.
Sincerely, [Your Name]
Sample interview questions
I start by understanding business requirements and aligning them with ITSM best practices. I consider future growth, integration points, and data governance. I ensure the architecture is modular and follows ServiceNow's recommended patterns.
I have extensive experience managing CMDB, including defining CI classes, relationships, and data sources. CMDB is crucial for understanding dependencies and ensuring accurate incident and change management.
I first ensure that APIs are well-documented and secure. I use REST/SOAP protocols and implement error handling and logging. I also coordinate with the teams owning the external systems to align data models.
I implement strict change management processes, use ServiceNow's ACLs and update sets, and conduct regular audits. I also establish coding standards and review architecture designs.
I designed a multi-instance ServiceNow architecture for a large healthcare client, integrating with multiple legacy systems. This improved incident response time by 30% and provided better visibility into service health.
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
The Advisor Information Systems Architect – ServiceNow is a senior-level technical leader responsible for designing, implementing, and governing enterprise-wide ServiceNow solutions. This role owns the architectural integrity of the platform, with a strong focus on integrations, CMDB alignment, and platform scalability. The Advisor collaborates closely with the Platform Architect, CMDB Admin, and cross-functional teams to ensure that ServiceNow capabilities align with business goals and ITSM best practices.
Your role in our mission
- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs
- Define and enforce platform governance, including release management and security protocols
- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance
- Design, document, and maintain the information architecture for the ServiceNow platform, ensuring it aligns with enterprise architecture and data governance standards.
- Lead the modeling and structuring of data within ServiceNow applications (e.g., ITSM, ITOM, CMDB, SAM, HAM, SecOps, VR, GRC, CSM).
- Partner with platform engineers, product owners, developers, and process owners to define data flows, integrations, and taxonomies.
- Evaluate and enforce naming conventions, data standards, and reference models across the ServiceNow environment.
- Guide the optimization of CMDB health, data integrity, and relationship modeling (CI class structures)
Architect & Platform Strategy
- Lead the design and evolution of the ServiceNow platform architecture, ensuring alignment with enterprise standards and business needs.
- Define and enforce platform governance, including release management and security protocols.
- Provide architectural solutions for integrating third-party tools into the corporate ServiceNow instance.
Integration & Development
- Own all integrations between ServiceNow and external systems using REST/SOAP APIs, LDAP, and other protocols.
- Design and implement automated processes for populating the CMDB and managing service relationships.
- Collaborate with the CMDB Admin to ensure accurate dependency mapping of upstream and downstream services.
Collaboration & Stakeholder Engagement
- Partner with project managers, business analysts, and IT support teams to gather requirements and deliver scalable solutions.
- Ensure that all integration and development efforts align with the Gainwell ServiceNow Platform team’s delivery expectations.
- Facilitate design authority meetings and provide consultative guidance to development teams.
Reporting & Continous Improvement
- Develop and deliver SLA/KPI reports related to services and platform performance.
- Monitor how IT support teams leverage CMDB data and provide training as needed.
- Drive continual improvement of ITSM processes and platform capabilities.
What we’re looking for
- Bachelor’s Degree in Computer Science, Information Systems, Business Management, or a related discipline.
- 5+ years supporting ITSM processes.
- 3+ years of hands-on experience with ServiceNow platform development and discovery tools.
- 3+ years designing and implementing integrations with third-party tools.
- 3+ years working with web technologies including JavaScript, HTML, XML, AJAX, CSS, HTTP, REST/SOAP.
Certifications (Preferred)
· ServiceNow Certified System Administrator (CSA)
· Certified Implementation Specialist (CIS)
· Certified Application Developer (CAD)
· ITIL, COBIT, Six Sigma, PMP
What you should expect in this role
- Fully Remote Opportunity – Work from anywhere in the U.S.
- Minimal Travel Required – Occasional travel opportunities (0-10%).
- Video cameras must be used during all interviews, as well as during the initial week of orientation
The deadline to submit applications for this posting is September 1, 2026.
The pay range for this position is $95,100.00 – $135,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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