About this role.
This role is for a Customer Contract Manager in Offshore Wind, focusing on warranty and commercial management across supply and operations projects. The position involves leading claims activities, developing commercial strategies, and partnering with sales, engineering, and operations teams to protect contractual entitlements and reduce exposure. The ideal candidate has deep experience in contract management, warranty administration, and complex negotiations within the energy sector. This is a strategic role that offers the opportunity to shape commercial risk strategies in a growing business.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my interest in the Customer Contract Manager - Offshore Wind position at GE Vernova. With over 10 years of experience in commercial management within the energy sector, I have successfully led warranty and claims negotiations for large-scale offshore wind projects. My expertise in contract risk assessment and strategic partnership development aligns well with your needs.
In my previous role, I managed warranty frameworks for complex supply agreements, achieving significant margin preservation through effective claim resolution. I am adept at collaborating cross-functionally to drive risk mitigation strategies and optimize contractual outcomes. I am confident that my skills can add value to your team.
Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to GE Vernova's success.
Sincerely, [Your Name]
Sample interview questions
I led warranty claims for a 500 MW offshore wind farm, handling over 50 claims related to turbine defects and performance issues. I developed a structured process for documenting, analyzing, and negotiating claims with suppliers and clients, resulting in a 30% reduction in liability exposure.
I prioritize understanding each party's interests and risk tolerance. I prepare by thoroughly analyzing contract terms and market benchmarks. During negotiations, I focus on creating win-win solutions, such as adjusting warranty periods or sharing performance data to build trust.
In a turbine supply agreement, I noticed ambiguous language regarding liquidated damages. I worked with legal to clarify terms, ensuring the client couldn't claim penalties for delays caused by force majeure. This saved the company $2 million in potential liabilities.
I establish regular cross-functional meetings to review warranty trends and root causes. For example, when a recurring blade defect surfaced, I coordinated with engineering to analyze failure data and with operations to implement corrective actions, reducing future claims.
I provide clear documentation of warranty exclusions and remedies upfront. During project execution, I proactively communicate any changes and negotiate scope adjustments. This transparency builds credibility and minimizes disputes.
Job Description Summary
The Customer Contract Manager – Offshore wind will have a focus on Warranty and Commercial topics and is responsible for the commercial and contractual management of warranty, claims, and related matters across GE Vernova’s Offshore Wind supply and operations projects. This role protects GE Vernova’s contractual entitlements, reduces commercial exposure across Service Warranty Agreements (SWAs) and Turbine Supply Agreements (TSAs), and supports Long-Term Service Agreements (LTSAs) development. Acting as a trusted advisor, the role partners closely with Sales, Engineering, Supply Chain, and Operations teams to strengthen GE Vernova’s risk position, preserve margin, and support long-term customer relationships.
Job Description
Key Responsibilities:
- Lead the commercial management of warranty and claims activities across Offshore Wind supply and operations contracts.
- Manage customer expectations related to warranty scope, entitlement, exclusions, remedies, and settlement outcomes.
- Develop and execute commercial strategies for claims mitigation, refutation, negotiation, and resolution.
- Partner with Engineering and Operations teams to support root cause analysis, liability assessment, and commercial positioning.
- Ensure PBA impacts are reduced, aligning with customers and contractual commitments and operational delivery expectations, while managing discrepancies, clarifications, and resolution pathways in collaboration with Operations, and Engineering teams.
- Escalate and resolve complex warranty issues with customers, insurers, and suppliers.
- Review active SWA and TSA contracts to identify warranty-related risks, liabilities, and commercial exposure.
- Support contract renegotiation and transition activities that improve risk allocation and margin predictability.
- Provide Leadership across contract management teams as developed and take on team or leadership responsibilities as demand arises.
- Contribute to the development and standardization of warranty frameworks across SWA, TSA, and LTSA contract structures.
- Develop negotiation strategies in partnership with Site Operations and Sales leadership.
- Identify change order, claims recovery, and contractual optimization opportunities.
- Capture lessons learned and embed them into contract templates, risk tools, and inquiry-to-order (ITO) processes.
- Ensure claims, notices, and contractual correspondence are managed within required systems and governance processes.
- Lead SWA and TSA negotiation topics as required by the business during project development lifecycles.
- Create globally aligned processes for Contract Management standard work within Offshore Wind and support the upskilling of counterparts.
Qualifications:
- Bachelor’s degree in engineering, Business, Law, or a related discipline.
- Wealth of experience in commercial management, contract management, claims, or risk management within power, energy, or offshore wind.
- Strong experience with warranty administration, contract execution, and claims management, with a demonstrated ability to negotiate complex commercial matters with internal and external stakeholders.
- Strong understanding of supply agreements, warranty terms, contractual remedies, and risk allocation principles.
- Excellent written and verbal communication skills, with the ability to influence across a global matrix organization.
- Fluency in English is required; an additional European language is preferred.
- Ability to work effectively across functions, regions, and cultures.
- Willingness to travel internationally up to 30%.
Additional Notes:
- This role is well suited to a commercially astute contract professional with strong warranty and claims experience in complex project environments.
- Experience in offshore wind, large-scale infrastructure, or long-term operations agreements will be highly advantageous.
- The position offers the opportunity to shape commercial risk strategies across a growing and strategically important part of GE Vernova’s business.
Additional Information
Relocation Assistance Provided: No
#LI-Remote – This is a remote position
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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