(English C1, Logistics and Excel) Customer Support Consultant

Remote from: Brazil, Mexico +1 more, Argentina
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 25 Jun 2026
Apply before: 25 Jul 2026
Experience level: Midweight
Views / Applies: 133 / 17

About company

About SupportYourApp

Global leader in premium outsourced support for innovative tech companies.

Outsourcing/Offshoring
2010

Actively Hiring

AI Summary

Join SupportYourApp as a Customer Support Consultant to deliver outstanding customer service via email for global tech clients. You'll build relationships, handle sensitive data, and meet KPIs while working remotely. Requires English C1, 6 months support experience, Excel, and logistics knowledge. Benefits include flexible schedule, remote work, and inclusive culture. This role offers growth in a multicultural environment with a focus on trust and development.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires advanced English, Excel, and logistics proficiency, plus analytical thinking and experience with CRM tools, making it moderately challenging.

Salary Analysis

AI Insight The offered salary is not specified, but based on the US market, customer support consultants with logistics and Excel skills typically earn between $35,000 and $55,000 annually. The median is around $45,000. Remote roles may vary, but this range is competitive for the required qualifications.

Key Skills

Customer Support English C1 Logistics Excel Analytical Thinking Remote Work Intercom Salesforce KPI Management CRM

Cover Letter Sample

Dear Hiring Team,

I am excited to apply for the Customer Support Consultant position at SupportYourApp. With my C1 English proficiency, strong Excel skills, and logistics background, I am well-prepared to deliver exceptional customer service in a remote, multicultural environment.

I have over 6 months of customer support experience and am skilled at using tools like Intercom and Salesforce. My analytical thinking and proactive attitude enable me to resolve issues efficiently and build lasting customer relationships.

I am particularly drawn to your company's People First approach and commitment to professional growth. I am confident I can meet your KPIs while maintaining the highest standards of data security.

Thank you for considering my application. I look forward to contributing to your team and helping clients succeed globally.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time you handled a difficult customer via email. What steps did you take?

I remained calm and empathetic, acknowledged the issue, and researched the problem thoroughly. I provided a clear step-by-step solution and followed up to ensure satisfaction. This approach turned a frustrated customer into a loyal one.

How do you prioritize tasks when handling multiple support tickets?

I assess urgency and impact first, then use a ticketing system to categorize and prioritize. For example, critical issues get immediate attention, while routine queries are scheduled. I also communicate expected response times to manage expectations.

Can you explain how you've used Excel to analyze customer data?

In a previous role, I used Excel to track customer feedback trends, creating pivot tables and charts to identify common issues. This helped our team improve processes and reduce complaint volume by 20%.

What experience do you have with logistics in a support context?

I supported a logistics company where I handled shipment tracking, delivery exceptions, and coordinated with carriers. I used Excel to monitor delays and provided customers with real-time updates, ensuring a smooth experience.

How do you stay updated on product changes and new tools?

I regularly check internal knowledge bases, attend training sessions, and subscribe to product updates. I also take notes and collaborate with team members to share best practices, ensuring I always provide accurate support.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Deliver outstanding customer support via emails;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Excellent English communication skills (C1/C2 for both spoken and written);
At least 6 months experience in customer support is a must;
Strong experience with Excel;
Experience with Logistics;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

Experience with Intercom and Salesforce;

Benefits:

Flexible schedule;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Apply now >