About this role.
This role is a Renewals Representative for the Nordics region, focused on managing and executing high-volume subscription renewals for regional accounts. The position requires strong commercial judgment, customer communication, and the ability to handle multiple renewal cycles independently. Responsibilities include end-to-end renewal ownership, customer retention, expansion, and forecasting. The ideal candidate has experience in B2B renewals, account management, or inside sales, and familiarity with Nordics customer behaviors. Autodesk offers a competitive compensation package, though the salary is not specified.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Renewals Representative position at Autodesk. With over five years of experience in B2B account management and subscription renewals, I have a proven track record of driving retention and expansion while managing high-volume workflows. My ability to engage procurement teams and identify churn risks aligns perfectly with the demands of this role.
I am particularly drawn to Autodesk's focus on customer success and the opportunity to work with Nordics clients, where my regional market knowledge adds value. My proficiency with CRM systems and data-driven forecasting ensures disciplined execution and predictable outcomes.
I look forward to discussing how my skills can contribute to protecting Autodesk's recurring revenue. Thank you for your consideration.
Sincerely,
[Your Name]
Sample interview questions
I use CRM tools to segment accounts by renewal date and risk level, setting daily and weekly tasks. I focus on high-risk accounts first and use automation for low-touch renewals, ensuring no deadline is missed.
In a previous role, I noticed a client's usage dropped sharply. I scheduled a call to discuss their concerns, identified they were unhappy with a feature, and offered a tailored license adjustment. They renewed for another year.
I would first understand their blockers through open-ended questions, then provide clear value points based on their usage. If needed, I'd offer a short-term extension to maintain relationship while working internally to resolve issues.
During renewal discussions, I note any upsell signals and share them with the AE. We then create a joint plan the communicates the value add to the customer, ensuring seamless handoff.
I focus on renewal rate, time-to-renew, and expansion revenue at renewal. Also monitoring churn reasons helps improve processes. Pipeline accuracy is crucial for forecasting.
Job Requisition ID #
26WD98510
Position overview
The Renewal Representative, Regional Accounts is a customer-facing role responsible for managing and executing high‑volume subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.
The role requires strong commercial judgement, confident customer communication, and the ability to manage multiple renewal cycles simultaneously. Success is measured through renewal rate, customer retention, expansion at renewal, and disciplined operational execution.
Responsibilities
End-to-End Renewal Ownership
Independently own and execute full renewal workflows across assigned regional customer accounts
Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
Customer Retention & Expansion
Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
Identify and close seat‑based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
Customer & Procurement Engagement
Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships
Forecasting, Data & Workflow Discipline
Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
Use data, insights, and workflow automation to improve renewal efficiency and predictability
Account Team Unit (ATU) Collaboration
Engage Account Executives on larger cross‑sell or expansion opportunities identified during renewal cycles
Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
Provide light‑touch support to partners on partner‑owned or assisted renewal accounts
Share insights on churn risk, renewal blockers, and missed upsell signals across teams
Mentorship & Continuous Improvement
Provide guidance and informal mentorship to less experienced renewal or sales colleagues
Share customer feedback on product experience, packaging, and commercial friction with internal teams
Minimum Qualifications
Demonstrated experience managing customer renewals, account management, inside sales, or customer success motions within a B2B environment
Proven ability to independently manage a high volume of renewal transactions with strong attention to detail and prioritisation
Strong customer‑facing communication skills, with confidence engaging procurement and commercial stakeholders
Commercial awareness, including experience negotiating renewal terms and addressing customer objections
Ability to identify churn risks, expansion signals, and renewal blockers using customer insight and data
Experience using CRM systems to manage pipelines, forecasts, and renewal workflows
Highly organised and capable of managing competing priorities in a fast‑paced environment
Familiarity with Nordics customer buying behaviours and regional commercial practices
Preferred Qualifications
Experience working in subscription‑based or recurring revenue business models
Exposure to seat‑based expansion or upsell motions at time of renewal
Familiarity with partner‑assisted or partner‑led renewal models
Experience mentoring or supporting junior sales or renewal colleagues
Comfort working within cross‑regional or matrixed sales organisations
Degree‑level education or equivalent professional experience
RS27
#LI-AS1
#LI-LH1
Job Level
3 SR3
Salary Transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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