About this role.
Autodesk is seeking a Technical Adoption Specialist with expertise in Civil 3D and fluency in French to join their Customer Success team. The role involves delivering live coaching sessions, acting as a trusted advisor, and creating digital content to drive customer adoption of Autodesk solutions. Candidates need 5-6 years of civil engineering experience and advanced knowledge of Autodesk Civil 3D and AutoCAD. This position offers the opportunity to work with global enterprise customers and impact business outcomes through technology adoption.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my strong interest in the Technical Adoption Specialist, Civil 3D position at Autodesk. With a Bachelor's degree in Civil Engineering and over 6 years of experience using Autodesk Civil 3D and AutoCAD in production environments, I have developed the technical expertise and industry knowledge needed to help customers maximize their software investment.
My fluency in French and English, combined with my public speaking skills, allows me to effectively deliver live coaching sessions and create engaging digital content for diverse audiences. I have a proven track record of driving software adoption and achieving measurable business outcomes for enterprise clients.
I am excited about the opportunity to join Autodesk's Customer Success team and contribute to your mission of helping innovators build a better world. Thank you for considering my application.
Sample interview questions
I have over 5 years of experience using Civil 3D for roadway design and grading. For example, on a highway expansion project, I used the software to optimize alignment and earthwork volumes, which saved the client 15% in material costs.
I would first understand their pain points and workflows, then demonstrate how the new features can address specific problems. I use a consultative approach, showing quick wins and providing hands-on coaching to build confidence.
I practice the content in both languages and use clear, simple language without jargon. I also incorporate visual aids and check for understanding through questions during the session.
I created a series of short video tutorials on Civil 3D corridor modeling. I surveyed users to identify common challenges, scripted the content, and delivered it via webinar. Adoption of the tool increased by 30% among the target group within two months.
I regularly attend Autodesk University sessions, follow industry blogs, and participate in user groups. I also take advantage of Autodesk’s beta programs to test new features before release.
Job Requisition ID #
26WD99616
Position overview
Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes.
We are looking for a professional from Civil Engineering experience, supporting a broad range of technologies in large-scale environments. This person will work closely with medium and large enterprise customers worldwide.
You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.
The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by helping our customers achieve their business goals while maximizing the use and adoption of our solutions
Responsibilities
Deliver live coaching sessions to drive adoption of Autodesk Solutions
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions
Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges
Minimum Qualifications
Fluency in English + either advanced level of French
Expert knowledge of Autodesk Civil 3D and Autodesk AutoCAD in a production environment
5 – 6 years Civil Engineering or related field experience
Advanced knowledge of the industry needs and workflows
Bachelor’s degree in civil engineering
Public speaking/presentation skills
Additional knowledge of Autodesk Construction Cloud, Autodesk Map 3D, and GIS is beneficial
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
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