About this role.
This Customer Success Engineer role at Veeam focuses on driving long-term customer outcomes by leading onboarding, adoption, and optimization of the Veeam Data Platform. The position requires a blend of technical expertise in backup, recovery, and DR&R, along with strong stakeholder management, including engaging CISO/CIO-level executives. You will proactively identify churn risks, upsell opportunities, and conduct recovery simulations and resilience assessments. The role covers 5-50 enterprise accounts with $100K+ ARR and requires advanced English and German, plus 5+ years of customer-facing engineering experience. It is a mid-level role that offers the chance to work with cutting-edge data resilience technology and a global market leader.
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Cover letter sample
Dear Hiring Manager,
I am excited to apply for the Customer Success Engineer position at Veeam. With over 5 years of experience in customer-facing technical roles focused on data backup and recovery, I have developed a strong foundation in designing protection plans, conducting recovery simulations, and driving customer adoption. My hands-on expertise across operating systems, virtualization, and cloud platforms, combined with my VMCE certification, directly aligns with the requirements of this role.
I have a proven track record of building strong relationships with executive stakeholders, including CISO/CIO-level leaders, by translating complex technical and risk signals into clear business recommendations. My ability to proactively identify churn risks and upsell opportunities has consistently led to measurable customer value and revenue growth. Additionally, my fluency in both English and German enables me to collaborate effectively with diverse global teams and clients.
I am particularly drawn to Veeam's mission of securing data and enabling safe AI at scale. I am eager to bring my technical expertise and strategic mindset to help your customers maximize their resilience and achieve long-term success. I look forward to the opportunity to contribute to your team and drive exceptional outcomes for your enterprise accounts.
Sincerely,
[Your Name]
Sample interview questions
In a previous role, I noticed a key client's usage of our backup solution had dropped significantly over two quarters. I initiated a deep-dive analysis and discovered they were facing performance issues during their nightly backups. I coordinated with our support and engineering teams to optimize their configuration, provided a personalized success plan, and scheduled a roadmap review with their IT director. This not only resolved the issue but also led to a 20% expansion of their licensing, turning a churn risk into an upsell opportunity.
I would start by understanding their current pain points and risk posture, then align the assessment to their business objectives. I would present real-world examples of how the DRMM assessment identified gaps and prevented data loss for similar organizations. By focusing on business impact, such as RTO/RPO reductions and compliance benefits, I would demonstrate measurable value. I'd also offer a pilot assessment to build trust and show tangible results before full engagement.
The DRMM is a framework that assesses an organization's resilience posture across areas like backup, disaster recovery, and security. It consists of maturity levels from basic to optimized. I would use it to benchmark the customer's current capabilities, identify gaps against industry best practices, and create a prioritized roadmap for improvement. This provides a structured way to demonstrate value, track progress, and justify investments in Veeam solutions.
I managed a migration from legacy backup software to Veeam for a financial services client. Technically, I assessed their environment, designed a phased migration plan, and automated where possible to minimize downtime. Communication-wise, I held weekly stakeholder updates, provided clear risk assessments, and coordinated with their operations team. By aligning technical deployment with business priorities and maintaining transparent communication, the migration was completed on time with zero data loss and minimal disruption.
I prioritize by segmenting accounts based on ARR and risk. For high-value accounts, I set up regular success reviews and proactive health checks to prevent issues before they arise. For reactive support, I ensure clear escalation paths and use automation to monitor alerts early. I allocate dedicated time each week for proactive activities, like usage analysis and adoption planning, while having a ticketing system to manage urgent requests, ensuring neither side is neglected.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value
What You’ll Do
- Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
- Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
- Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
- Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
- Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership
What You’ll Bring
- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
- Advanced level of English and German
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
- Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
- VMCE certification required (may be completed post-hire within an agreed timeframe).
- Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.
What You’ll Get
- Comprehensive Financial Security – Company-sponsored retirement savings, life insurance, and accident coverage to help protect you and your family.
- Generous Time Off – Enjoy 30 vacation days per year, plus company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care.
- Wellbeing & Mental Health Support – Access confidential counseling and professional support services through our Employee Assistance Program for employees and their families.
- Make an Impact Beyond Work – Receive paid volunteer time each year through the Veeam Cares program to support causes that matter to you.
- Healthcare & Wellness Benefits – Benefits include healthcare support and wellbeing-focused programs designed to help you thrive both personally and professionally (effective September 2026).
- Additional Lifestyle Perks – Enjoy benefits that support your everyday wellbeing, including lifestyle-focused programs and employee-friendly perks (effective September 2026).
Please note: If an applicant is permanently located outside of Germany, Veeam reserves the right to decline the application for this position.
#LI-MM1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
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