Customer Success Engineer (Spanish required)

Remote from: Portugal
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Software Engineering
Employment type: Full Time,
Job posted: 20 Jul 2026
Apply before: 20 Aug 2026
Experience level: Midweight
Views / Applies: 191 / 7

About company

About Veeam Software

Veeam delivers Intelligent Data Management for the Always-On Enterprise.

Computer & Network Security
2006

Actively Hiring

AI Summary

Veeam seeks a Customer Success Engineer fluent in Spanish to drive long-term customer outcomes across its Data Platform. The role involves onboarding, adoption, optimization, and proactive churn risk identification. You will conduct recovery simulations, DRMM assessments, and deliver quarterly resilience reports. Ideal candidates have 5+ years in customer-facing engineering roles with data backup expertise and a VMCE certification. This is a mid-level position focused on enterprise and commercial accounts with over $100K ARR.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight The role requires deep technical expertise in backup and recovery, plus strong communication and stakeholder management, making it challenging but not the highest difficulty.

Salary Analysis

AI Insight The offered salary is not provided, but based on market data for a mid-level Customer Success Engineer with required skills, the estimated median is $110,000 per year, which is competitive.

Core Skills Required

Customer Success Data Backup Disaster Recovery Spanish Veeam Technical Account Management Cloud Platforms Virtualization Stakeholder Management VMCE

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Success Engineer position at Veeam. With over 5 years of experience in customer-facing engineering roles focused on data backup and recovery, I bring a strong technical foundation and a passion for driving customer success. My fluency in Spanish and English allows me to effectively support diverse global accounts.

In my previous role, I successfully led onboarding, adoption, and optimization initiatives, reducing churn risk and identifying upsell opportunities. I am adept at conducting recovery simulations and using data resilience frameworks to deliver measurable customer value. I hold a VMCE certification and have experience with cloud platforms like AWS and Azure.

I am particularly drawn to Veeam's leadership in data resilience and its commitment to customer outcomes. I look forward to the opportunity to collaborate with cross-functional teams and engage with CISO/CIO stakeholders to ensure long-term success for Veeam's customers.

Thank you for considering my application. I am eager to contribute to Veeam's growth and customer satisfaction.

Sincerely,
[Your Name]

Sample Interview Questions

How would you handle a customer who is at risk of churning due to dissatisfaction with product performance?

I would first analyze usage data and support tickets to identify the root cause. Then, I would schedule a meeting with the customer to understand their concerns, present a mitigation plan with specific improvements, and set up regular check-ins to track progress. If needed, I would escalate internal resources to resolve technical issues promptly.

Describe your experience with disaster recovery simulations and how you measure their success.

I have conducted multiple DR simulations, including failover tests and recovery drills. Success is measured by recovery time objective (RTO) and recovery point objective (RPO) achievement, as well as stakeholder confidence. I document results and provide recommendations to improve resilience posture.

How do you prioritize your workload when managing multiple high-value accounts?

I use a risk-based prioritization framework, focusing on accounts with the highest churn risk or upcoming renewals. I also set aside dedicated time for proactive activities like quarterly reviews. I rely on CRM tools to track tasks and communicate proactively with customers about expectations.

Can you provide an example of a time you identified an upsell opportunity and successfully closed it?

At a previous company, I noticed a customer was nearing their storage capacity limit. I demonstrated how upgrading to a higher tier would reduce backup windows and improve performance. I built a business case showing ROI and worked with sales to present a tailored proposal, resulting in a 30% expansion of their contract.

How do you stay current with Veeam product updates and industry trends?

I regularly participate in Veeam's webinars and training sessions, and I am active in user communities. I also follow industry blogs and attend conferences. I set aside time each week to explore new features and test them in a lab environment to ensure I can advise customers effectively.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value

What You’ll Do

Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

What You’ll Bring

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
Advanced level of English and Spanish
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

What You’ll Get

24 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical, dental, and optical insurance for employees and dependents
Life and disability insurance worth 2x gross annual salary
Monthly meal card with €10.46 per working day
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If the applicant is permanently located outside of Portugal. Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Portugal.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Apply now >