About this role.
ElevenLabs is seeking a Customer Success Manager for the DACH region to drive adoption, expansion, and retention for its AI audio platform. This builder role blends technical expertise with commercial ownership, managing onboarding, enablement, and renewals for key accounts. The position requires proactive problem-solving, data-driven friction detection, and close collaboration with sales and engineering. The ideal candidate has 5+ years of Customer Success or Technical Account Management experience and thrives in a high-velocity, autonomous environment.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am thrilled to apply for the Customer Success - DACH position at ElevenLabs. With over 5 years of experience in Customer Success and Technical Account Management, I have a proven track record of driving retention, expansion, and cross-sell in complex enterprise environments. Your mission to transform voice and AI technology deeply resonates with me, and I am eager to bring my technical and commercial expertise to your high-velocity team.
I have successfully managed accounts throughout the DACH region, combining fluent German with a consultative approach to help customers maximize their ROI. I thrive on digging into usage data and spotting opportunities before they become issues, exactly as your role describes. My ability to bridge engineering and revenue has consistently resulted in strong Net Revenue Retention growth.
I am excited by the prospect of owning the full customer lifecycle at ElevenLabs—from onboarding to expansion—and working alongside a world-class team. Thank you for considering my application; I look forward to discussing how I can contribute.
Sample interview questions
In my previous role, I managed enterprise accounts in Germany and Switzerland, focusing on AI and cloud solutions. I conducted regular business reviews, aligned technical roadmaps with customer goals, and identified upsell opportunities by analyzing usage patterns. For example, I helped a client expand from a single API integration to a multi-department deployment, increasing their contract value by 40%.
I see technical depth and commercial outcomes as complementary. By understanding the customer's technical stack and usage data, I can identify friction and propose solutions that solve real problems, making the business case for expansion natural. I prioritize high-impact actions that both improve adoption and create revenue opportunities, and I collaborate with sales and engineering to close deals effectively.
I rely on a disciplined framework: I segment my book of business based on risk and growth potential, and I set clear weekly goals aligned with quarterly targets. I use AI tools for tracking and automation, and I regularly communicate with stakeholders to maintain alignment. In autonomous environments, I treat every challenge as an opportunity to take ownership and deliver measurable results.
I once noticed a customer's usage dropping after a major leadership change. I proactively contacted the new decision-maker, re-onboarded their team, and mapped our solution to their new strategic priorities. By hosting tailored training sessions and providing a phased deployment plan, I was able to renew the contract and later expand it by 30%.
I allocate time each week to research industry trends and new product releases, and I participate in beta programs when possible. For customers, I create concise technical briefs that highlight how new features can solve their specific pain points, ensuring they see the continuous value of our platform. This approach has helped me become a trusted advisor and drive faster adoption.
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $11B – multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
This is a builder’s role, where you’ll own both the technical depth and commercial outcomes for some of ElevenLabs’ most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue.
You’ll get ahead of the problem. You’ll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You’ll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business.
What this looks like day to day
You’ll run onboarding, enablement, and growth across ElevenLabs’ full platform, core speech models, creative tools, and Agents. You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.
You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.
Requirements
5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
Proven experience of owning and managing a defined Book of Business
Fluent in German and English
Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances
Familiarity and experience with building and deploying AI agents
Strong builder mindset – you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Self-motivated and able to work independently in a remote or distributed team environment
Location
This role is remote-first, so it can be executed from anywhere in Germany, Austria, or Switzerland.
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