About this role.
Sumsub, an AI-powered compliance and identity verification platform, is seeking a Junior Customer Success Manager to manage client relationships across technical, business, and product levels. The role involves building strong client connections, identifying growth opportunities, delivering training and webinars, and collaborating cross-functionally with Sales, Partners, Product, and Marketing teams. The ideal candidate has prior experience in customer success or account management within crypto, fintech, or payments, plus basic KYC knowledge and strong analytical skills. This is a remote-first position with a trust-based culture, offering flexible hours and a comprehensive benefits package.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Junior Customer Success Manager position at Sumsub. With a strong background in customer success within the fintech and payments space, and a proactive, analytical approach, I am eager to contribute to building trust for your clients. I have experience managing client relationships, driving product adoption, and collaborating with cross-functional teams to deliver measurable outcomes.
My familiarity with KYC and compliance processes, coupled with proficiency in data tools, enables me to identify opportunities and potential challenges effectively. I am particularly drawn to Sumsub's mission of creating a secure and inclusive digital world and its remote-first, trust-based culture, which aligns with my values and work style.
I look forward to the possibility of bringing my skills to Sumsub and helping your clients succeed. Thank you for your consideration.
Sincerely,
[Your Name]
Sample interview questions
In my previous role as an Account Manager, I was assigned a key client who was underutilizing our product. I scheduled regular check-ins and conducted a thorough discovery session to understand their business goals. I then created a customized onboarding plan and provided training to their team. As a result, the client increased usage by 30% within three months and renewed their contract. I also proactively shared best practices and kept them informed about new features.
KYC, or Know Your Customer, is the process of verifying the identity of clients to prevent fraud and comply with regulations. In a fintech environment, KYC is crucial for onboarding and maintaining trust. As a CSM, understanding KYC helps me guide clients through compliance steps, ensure they use verification tools effectively, and proactively address any issues that could disrupt their operations. It also allows me to align product features with client's compliance needs.
I once had a client who wanted a new feature to integrate with their workflow. I acted as the client's representative and communicated their need to the Product team. I coordinated with Sales to align on the commercial impact and with Marketing to prepare communication materials. We successfully delivered the feature on time, and the client was delighted. This experience taught me the importance of clear communication and alignment across all stakeholders.
I prioritize based on impact, urgency, and client health. I use a combination of customer health scores and regular communication to identify at-risk accounts or high-value opportunities. I also set clear agendas for each client interaction and use tools like Excel or CRM systems to track action items and deadlines. I believe in proactive communication and setting expectations early to avoid surprises.
I thrive in remote environments by maintaining a structured routine and using collaboration tools like Slack, Zoom, and project management software. I make it a point to over-communicate and document everything to keep everyone aligned. I also set personal goals and regularly review my progress. To build rapport with clients remotely, I schedule video calls and create engaging meeting agendas, making sure each interaction provides value.
Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.
What you will be doing:
Managing clients on all levels: technical, business, and product and help them succeed in their goals.
Managing and growing relationship with Key Client (stakeholders).
Identifying opportunities and potential challenges.
Providing clients with training and webinars.
Introducing clients to the new features and handling new feature releases.
Providing client feedback internally.
Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
About you:
Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
Basic understanding of KYC will be a big plus.
Proficiency in Google Sheets / MS Excel.
Strong analytical skills and proactive approach.
What We Offer:
Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
Compensation. We offer fair, transparent pay benchmarked against the market, a performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses.
Retirement, Secured. 401(k) Retirement Plan with a 4% company match and immediate vesting, helping you invest in your long-term financial future with confidence.
Comprehensive Company Time Off. Enjoy a strong balance of rest and flexibility with company-wide 20 days of vacation, 10 flexible day-offs for local holidays or personal needs, and 7 sick days. To help you truly recharge, Sumsub offers a winter break from December 24–26 and December 31–January 3, plus an extra day off for your birthday.
Health Insurance, Covered. Comprehensive medical, dental, and vision coverage from day one, giving you peace of mind and protection.
Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.
Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages: TA screening -> Assignment -> Interview with Regional Director of CSM and Regional Head of CSM -> Interview with Global CSM Director.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.
The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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