About this role.
This role is for a Customer Support Advocate fluent in German and English at Taskrabbit, a growing marketplace platform that connects people with taskers for everyday home services. The position is fully remote and based in Poland, focusing on delivering exceptional, customer-obsessed support to clients, taskers, and partners. Key responsibilities include solving complex issues, spotting trends, and taking ownership of customer satisfaction in a fast-paced, collaborative environment. Candidates need at least one year of customer service experience, strong problem-solving skills, and empathetic communication. The annual base salary offered is 92,000 PLN, not including bonuses or benefits.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader PLN market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Cover letter sample
Dear Hiring Team,
I am writing to express my enthusiasm for the Customer Support Advocate (German) position at Taskrabbit. With fluency in both German and English and over a year of customer service experience, I thrive on creating seamless, empathetic experiences that put the customer first. I am particularly drawn to Taskrabbit's mission of transforming lives through meaningful work and its culture of ownership, collaboration, and fast-paced innovation. My problem-solving skills and detail-oriented approach allow me to take full ownership of issues and proactively spot trends to improve overall satisfaction. I would be excited to bring my communication skills and customer-obsessed mindset to your team and contribute to your continued success.
Sincerely,
[Your Name]
Sample interview questions
In my previous role, a customer was frustrated because their order had been delayed twice. I listened actively without interrupting, acknowledged their frustration, and apologized sincerely. I then tracked down the issue, provided a clear explanation, and offered a partial refund as a goodwill gesture. I followed up after the resolution to ensure they were happy, which turned the negative experience into a positive one and retained their loyalty.
I would reassure the customer that I will help them and take ownership of the issue. I would ask clarifying questions to fully understand the problem, then research plausible solutions using internal resources or consult a colleague if needed. I would keep the customer updated on my progress and provide a clear, accurate resolution as soon as possible, rather than guessing and risking further confusion.
I would tailor my communication style to each customer's tone and context, using simple and unambiguous language when needed. I would also be mindful of cultural nuances, such as addressing customers formally in German when appropriate, and confirm understanding by summarizing key points. My goal is always to make the customer feel heard and respected, regardless of their background.
I evaluate urgency and impact, addressing time-sensitive or highly emotional cases first while ensuring routine requests are handled efficiently. I use tools like ticketing systems and templates to streamline responses without sacrificing quality. I also maintain a clear to-do list and communicate with my team if I need help, ensuring that no customer is left without a timely response.
I once noticed that many customers were confused about our return policy, leading to repeated inquiries. I proactively documented the common questions and suggested a clearer wording for the policy page to my manager. After the change, the number of related inquiries dropped significantly, and customers seemed more satisfied with the clarity. This experience taught me the value of spotting trends and taking proactive ownership.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!
This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.
About The Role:
As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.
Our Values:
- Obsess over Clients and Taskers
- Win Together with Heart
- Own the Challenge
- Be Bold
- Move Forward. Move Fast
What You’ll Work On:
Customer Obsessed:
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
- Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Insight/Metrics Driven:
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behavior to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
Trusted Resource:
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
What You Will Need:
- Fluency in English + German required
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
You’ll love working here because:
- Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
