About this role.
SupportYourApp is looking for a part-time Customer Support Consultant fluent in Swedish and English to provide outstanding support via email and phone. The role involves answering customer inquiries, handling complaints, and escalating complex issues while following service level agreements. It is fully remote with a fixed schedule from 9 AM to 1 PM GMT+2, Monday through Friday. Compensation is in USD, though the exact amount is not disclosed, and the position offers a multicultural environment with no time-tracking requirements. This is an ideal opportunity for a self-motivated individual seeking a balanced, remote role.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
2/5Pace & Pressure
3/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my interest in the Part-time Customer Support Consultant position at SupportYourApp. With fluent Swedish and English and a strong background in customer service, I am confident in my ability to provide exceptional support to your global clients.
I have excellent problem-solving skills and am comfortable navigating CRM tools like Salesforce. I thrive in remote, multicultural environments and am committed to delivering clear, empathetic communication.
I look forward to contributing to your team and would welcome the opportunity to discuss my qualifications further.
Sincerely, [Your Name]
Sample interview questions
I would stay calm and listen actively without interrupting. I would acknowledge their frustration, apologize for the inconvenience, and then focus on finding a solution. If I couldn't resolve it immediately, I would assure them I will follow up or escalate it to a senior team member while keeping them informed.
In my previous role, I used Salesforce daily to track customer interactions, manage cases, and update records. I am comfortable creating tickets, updating statuses, and using dashboards to prioritize work. I can quickly learn new tools and ensure data accuracy.
I value the flexibility that part-time remote work offers, allowing me to maintain a healthy work-life balance while still contributing meaningfully. I am self-disciplined and can manage my time effectively. I also enjoy working in a global team and am excited about the opportunity to use my Swedish and English skills.
I would first ask a few clarifying questions to understand the issue better. If I still don't know the answer, I would honestly tell the customer I need to research it or escalate it to the appropriate team. I would provide a timeline for follow-up and make sure the customer feels supported.
I triage based on urgency and impact. For example, if a customer is experiencing a system outage, I prioritize that over a general inquiry. I also use available tools to organize my queue and set realistic expectations with customers. Following the service level agreements helps me decide what to address first.
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails and phone calls;
- Answer customer questions and walk users through the system;
- Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;
- Handle complaints with a calm, friendly approach;
- Escalate complex or high-priority issues to the appropriate internal team when needed;
- Conduct research when information is missing and proactively look for solutions.
What you need to succeed in this role:
- Excellent Swedish and English skills (at least C1 level for both spoken and written);
- Solid basic technical understanding and personal interest in electronics or PC/IT topics;
- Excellent problem-solving skills;
- Fast learner;
- The ability to communicate clearly, professionally and empathetically with customers;
- Strong analytical skills;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience with Salesforce or similar tools.
Benefits:
- Fixed schedule: Monday to Friday, from 9 AM–1 PM, GMT+2.
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Internal job code: 3JY
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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