About this role.
SupportYourApp is seeking a part-time Customer Support Consultant fluent in Swedish and English to deliver customer support via email and phone for global tech clients. The role is fully remote with a fixed schedule from Monday to Friday, 9 AM–1 PM GMT+2, and involves answering customer inquiries, troubleshooting, and escalating complex issues. Candidates need C1-level language proficiency, solid technical understanding, and their own equipment (laptop with 8GB RAM and reliable internet). The company offers an inclusive international environment, compensation in USD, and a culture built on trust and self-development.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
2/5Pace & Pressure
3/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Manager,
I am writing to express my enthusiasm for the Part-time Customer Support Consultant position at SupportYourApp. With fluent Swedish and English skills at C1 level and a proven track record in customer support, I am confident in my ability to deliver outstanding service to your global clients.
In my previous experience, I have resolved customer queries efficiently, used CRM tools like Salesforce, and maintained high satisfaction scores even in challenging situations. I thrive in multicultural and remote environments, and I am known for my analytical mindset and empathetic communication.
I am particularly drawn to your People First approach and the opportunity to support leading tech companies. I would be excited to bring my problem-solving skills and dedication to your team. Thank you for considering my application.
Sincerely, [Your Name]
Sample interview questions
I would first listen empathetically, acknowledge their frustration, and apologize for the inconvenience. Then I would calmly explain the troubleshooting steps, set realistic expectations, and assure them that I am doing my best. If the issue is beyond my scope, I would escalate it to the appropriate team and provide a clear timeline for follow-up.
In my previous role, a customer had trouble with a software installation. I broke the process into simple, step-by-step instructions using plain language and avoided jargon. I also used analogies and asked them to confirm each step, which made the customer feel confident and satisfied.
I would quickly assess the urgency of both tasks. Since the phone call is already in progress, I would focus on resolving it efficiently while taking notes to avoid delays. If necessary, I would send a brief acknowledgment email to waiting customers, letting them know their request is being processed, and then return to the queue in a structured manner.
I am very comfortable with technical troubleshooting. Recently, my own laptop had a connectivity issue. I diagnosed the problem by checking the network settings, restarting the router, and finally updating the network driver. Once I identified the driver as the root cause, I fixed it and have had no issues since. This reinforced my logical approach to problem-solving.
I value the flexibility and work-life balance that a part-time remote role offers. I am disciplined and organized, and I set up a dedicated workspace to minimize distractions. I prioritize tasks and use time-blocking to ensure I meet service level agreements during my scheduled hours. This approach allows me to be fully focused and productive.
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Deliver outstanding customer support via emails and phone calls;
- Answer customer questions and walk users through the system;
- Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;
- Handle complaints with a calm, friendly approach;
- Escalate complex or high-priority issues to the appropriate internal team when needed;
- Conduct research when information is missing and proactively look for solutions.
What you need to succeed in this role:
- Excellent Swedish and English skills (at least C1 level for both spoken and written);
- Solid basic technical understanding and personal interest in electronics or PC/IT topics;
- Excellent problem-solving skills;
- Fast learner;
- The ability to communicate clearly, professionally and empathetically with customers;
- Strong analytical skills;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Experience with Salesforce or similar tools.
Benefits:
- Fixed schedule: Monday to Friday, from 9 AM–1 PM, GMT+2.
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.
Internal job code: 3JY
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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