About this role.
Qventus is seeking a Senior Client Success Partner to lead adoption, value realization, and renewals for strategic healthcare-provider clients using perioperative and patient-care-coordination solutions. The role combines executive client partnership, clinical workflow transformation, complex program delivery, and internal product advocacy. The successful candidate will use deep operating-room or perioperative expertise to influence surgeons, hospital executives, and frontline users across enterprise health systems. This senior individual-contributor role also mentors customer-success colleagues, owns delivery operating rhythms, and partners with Product, Engineering, and Marketing teams. Travel of up to 30–40% nationwide is required.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would begin by defining the operational problem and measurable outcomes with executive sponsors, then map affected workflows and stakeholder groups. I would establish a cross-functional governance cadence, use data to identify barriers, pilot changes with frontline champions, and report adoption and outcome metrics regularly. This approach builds trust while allowing the implementation to adapt to clinical realities.
I would first understand the specific sources of resistance through interviews, workflow observation, and utilization data. I would connect the solution to the group's priorities, such as reducing delays, improving block utilization, or easing administrative burden, while engaging credible physician and clinical champions early. I would then use targeted training, visible early wins, and ongoing feedback loops to sustain adoption.
I would create a transparent fact base covering contractual scope, current performance, client impact, and feasible options. I would communicate candidly with the client, present a prioritized recovery or enhancement plan, and coordinate internally with Product and Delivery leadership around owners and dates. The goal is to protect trust while ensuring commitments and escalation paths are clearly managed.
I would align metrics to the client’s original business case and operational priorities, such as utilization, case delays, cancellation rates, throughput, staffing efficiency, and user adoption. I would combine quantitative results with executive and frontline stakeholder feedback to show both financial and clinical-operational impact. I would review results consistently throughout the relationship rather than waiting until renewal.
I would synthesize feedback into clear problem statements supported by client evidence, workflow context, affected users, and expected impact. I would distinguish urgent client-specific issues from scalable product opportunities, then partner with Product on prioritization and communication. I would keep the client informed about what is committed, what is under consideration, and any practical workarounds.
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world’s leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1
About the Role
As a Senior Client Success Partner, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.
The Senior Client Success Partner will play a key role in ensuring successful deployment and adoption of Qventus’ perioperative and PCC solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.
Key Responsibilities
Manage and grow a high-impact portfolio of Qventus’ most strategic, “high-stakes” national healthcare provider organizations.
Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
- Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
- Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
- Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
- Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
- Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
Partner with the Marketing team to establish standard collateral for client training and engagement.
Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.
What We’re Looking For
7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.
Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
Excitement about the potential of AI to transform healthcare and a desire to be part of that change
Familiarity with EHR systems
Ability to travel up to 30-40% nationwide
Bonus Points For
Deep understanding of the surgical domain and related hospital operations
Knowledge of the landscape of acute care patient flow processes and solutions
Change management experience
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
Salary Range
$140,000—$160,000 USD
Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.
*Benefits and perks are subject to plan documents and may change at the company’s discretion.
*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.
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