About this role.
This role involves supporting Autodesk customers in the ASEAN region to maximize value from their software solutions. You will use data-driven signals to proactively engage customers, drive adoption, and identify at-risk accounts. Collaborating with Sales, Renewals, and other teams is key to ensuring customer satisfaction and loyalty. The position requires 3-5 years of experience in customer success or account management, fluency in English and Vietnamese, and proficiency in Salesforce. This is a mid-level role with a focus on independent work and cross-functional collaboration.
Role DNA
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Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Cover letter sample
I am writing to express my interest in the Customer Success Advisor position at Autodesk for the ASEAN region. With over 4 years of experience in customer success and account management, I have a proven track record of driving product adoption and customer satisfaction through data-driven strategies. My proficiency in Salesforce and strong cross-functional collaboration skills align perfectly with the requirements of this role. I am fluent in English and Vietnamese, which will enable effective communication with diverse customers. I am excited about the opportunity to help Autodesk customers realize the full value of their solutions and contribute to the company's growth.
Sample interview questions
In my previous role, I noticed a customer who had not logged into our platform for over 30 days. I reached out to them, discovered they were struggling with a key feature, and arranged a personalized training session. This not only re-engaged them but also led to a renewal and an upsell opportunity.
I use a combination of data signals such as usage metrics, support tickets, and renewal dates to segment accounts. I then focus on high-value and at-risk accounts first, ensuring that I allocate time effectively while also providing proactive outreach to the rest.
I have extensive experience with Salesforce, where I track account health, create tasks for follow-ups, and run reports on adoption rates and renewal forecasts. I regularly use dashboards to monitor key metrics like customer satisfaction scores and product usage trends.
I would first listen to their concerns and understand their business goals. Then, I would map our product features to their specific needs and suggest best practices or additional training. If necessary, I would involve a product specialist to ensure we align the solution with their outcomes.
At my last company, I worked closely with the sales team to identify expansion opportunities within existing accounts. By sharing insights from customer health data, we were able to target upsells at the right time, which increased revenue while maintaining high customer satisfaction.
Job Requisition ID #
26WD95722
Customer Success Advisor
In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth.
As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership.
Position Overview:
As a Customer Success Advisor you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success.
Responsibilities:
- Use data triggered signals to proactively engage customers align product capabilities with customer outcomes
- Establish adoption strategies to increase customer value and product usage
- Identify and engage at-risk accounts by using discovery skills and realign them toward success
- Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes
- Deliver a high-quality experience that deepens customer satisfaction and loyalty
- Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations
Preferred Qualifications:
- 3–5 years in Customer Success, Account Management, or a related customer-facing role
- Proven track record of working independently while driving measurable impact.
- Experience navigating cross-functional collaboration with internal and external stakeholders
- Proficiency in Salesforce or similar CRM systems.
- Experience with SaaS, cloud-based software, or subscription business models.
- Familiarity with Autodesk customer industries (AEC, MFG, M&E)
- Fluent in English and Vietnamese
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
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