About this role.
SmithRx seeks a senior Salesforce administrator to own advanced configuration, security, scalable declarative automation, reporting, and data governance across a health-tech business. The role partners with Sales, Marketing, Revenue Operations, Customer Support, Product/Engineering, Legal, and Account Management to improve workflows and system adoption. It also requires hands-on integration work involving APIs and middleware, plus the ability to read and troubleshoot minor Apex and automation issues. The candidate must bring substantial Salesforce administration experience and hold Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications. This is a senior, highly cross-functional systems role with meaningful technical and stakeholder-management responsibility.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with discovery sessions to map the current state, clarify ownership, identify exceptions, and define measurable outcomes. I would assess whether a declarative solution using Flow and standardized objects can meet the need, design for bulk processing and maintainability, validate security implications, and document the process before testing it with representative users.
I would establish clear system-of-record rules, required-field and validation standards, duplicate-management logic, and data stewardship ownership. For integrations, I would use monitored error handling, reconciliation reports, unique external IDs where appropriate, and scheduled audits to identify failures, stale records, and conflicting updates.
I first determine the scope and business impact, then review integration logs, API responses, authentication status, field mappings, record IDs, and recent deployment changes. I also verify governor-limit exposure, middleware transformations, retry behavior, and whether the issue is caused by Salesforce configuration, the external system, or data quality.
I use a documented change-management process with requirements, impact assessment, sandbox development, peer review, user acceptance testing, deployment checklists, and rollback plans. I communicate release timing and user-facing changes clearly, avoid high-risk production changes during critical business periods, and monitor results after deployment.
I would collect the requests in a transparent intake process and evaluate each by business impact, urgency, risk, effort, dependencies, and alignment with roadmap priorities. I would then propose a prioritized plan with stakeholders, communicate tradeoffs, deliver quick wins where appropriate, and ensure strategic work is not displaced by unplanned low-impact requests.
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
- Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
- Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
- Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
The Senior Salesforce Administrator is responsible for optimizing Salesforce processes, supporting integrations and contributing to minor development efforts. This role involves identifying process efficiencies, implementing new Salesforce features, and ensuring seamless integrations to support Sales, Marketing, Revenue Operations, Pricing & Proposals, Legal, Account Management, Customer Support teams, Product/Engg among other teams at SmithRx. A strong understanding of Salesforce capabilities, limitations, integrations, data architecture and development best practices is essential. This role has an in-depth understanding of the Salesforce supporting system infrastructure, data and developing within the broader scope of this ecosystem.
In addition to core administrative responsibilities, the role requires basic coding skills to enhance Salesforce functionality through Flows and API integrations. The ideal candidate will collaborate closely with stakeholders to understand their workflows and build automation that improves efficiency, streamlines operations and enhances user experience. This person will provide thought leadership to find solutions to workflow and tracking of business processes to help the department and system run at optimal levels.
What you will do:
- Manage advanced Salesforce configurations, security settings, and user roles.
- Design and implement scalable Salesforce solutions, including custom objects and advanced declarative automation.
- Work closely with Sales, Marketing, Account Management, Product/Engg, Customer Support teams and other teams to identify automation opportunities that improve efficiency.
- Oversee and contribute to third-party integrations, API configurations and middleware solutions to enhance system functionality
- Support minor development efforts, including Apex triggers, process automation and troubleshooting code-related issues.
- Assist with data governance, ensuring data integrity, deduplication and compliance.
- Develop advanced reports, dashboards, and analytics for actionable insights.
- Support release management, change management and deployment cycles.
What you will bring to SmithRx:
- 8+ years of relevant experience
- 5+ years of Salesforce administration experience with hands-on expertise in configuration, automation and integrations.
- Strong understanding and experience of integrations, APIs and middleware tools to enhance system functionality.
- Proven ability to design scalable solutions and automation that improve Sales, Marketing and Customer Support team workflows.
- Experience working with security models, permission structures and data governance best practices.
- Salesforce Certifications: Must have Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications. Preferred certifications include Advanced Administrator and Platform Developer I.
- Ability to read and troubleshoot code to assist with integrations and system enhancements.
- Excellent problem-solving skills, with a proactive and creative approach to developing innovative and effective solutions to improve system performance
- Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
- Strong data management abilities, skilled at organizing, analyzing, and interpreting data to support decision-making.
What SmithRx Offers You:
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- Paid Company Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
Location: U.S. Remote
Zone A includes the following locations:
- San Francisco Bay Area – California
- Metro New York City – Connecticut, New Jersey, New York and Pennsylvania
Zone A Pay Range
$153,000—$180,000 USD
Zone B includes the following locations:
- California – outside of San Francisco Bay Area
- Metro Denver / Boulder – Colorado
- Metro District of Columbia – District of Columbia, Maryland, Virginia and West Virginia
- Metro Boston / Cambridge – Massachusetts and New Hampshire
- Metro Austin – Texas
- Metro Seattle – Washington
Zone B Pay Range
$140,300—$165,000 USD
Zone C includes all other locations not listed above, including:
- Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
- Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia
Zone C Pay Range
$127,500—$150,000 USD
Compensation & Benefits
- Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
- Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).
Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.
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