About this role.
This is a hands-on internal IT support and systems administration role serving company employees. The position owns service requests end-to-end, including troubleshooting, account and access administration, onboarding/offboarding, endpoint management, and equipment logistics. The administrator will manage macOS and Windows devices through MDM and support tools including Google Workspace, Atlassian, GitHub, and AWS IAM. Success requires strong security discipline, clear communication with non-technical users, and the ability to automate recurring operational work. The role also requires fluent Ukrainian and at least B1 English.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would first confirm the business impact, requester identity, required system, and manager or system-owner approval. I would grant only the minimum role needed, document the decision in the ticket, set an expiry where appropriate, and notify the requester once access is verified.
I would use a documented checklist triggered by HR, confirm the employee’s final working time, disable or revoke accounts and active sessions promptly, transfer business data where approved, recover or remotely secure devices, and record each action for auditability.
I would gather the symptoms and scope, check network connectivity, DNS, VPN or proxy status, device time, browser or application behavior, SSO and MFA status, and relevant MDM compliance policies. I would isolate whether the issue is device-, account-, network-, or service-specific, apply the least disruptive fix, verify with the user, and document the resolution.
A useful example is automated onboarding: a workflow can create the approved user accounts, assign baseline groups, enroll the device in MDM, deploy required applications, and generate a checklist for exceptions. I would measure success through reduced provisioning time, fewer missed-access incidents, and lower ticket volume.
I prioritize by impact and urgency, acknowledge requests quickly, state the next action and expected update time, and provide concise status updates even when a final resolution is pending. Clear ticket notes and documented handoffs ensure users are not dependent on one person being continuously available.
What this role actually is
This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and offboarding, equipment logistics, and documentation, plus improving those processes so the same problems stop coming back.
You will own requests end-to-end rather than passing them along, work directly with non-technical colleagues, and handle several things at once on a busy day. Routine service work is a permanent part of the job, not a temporary phase before something else.
Key Responsibilities
Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.
Troubleshoot hardware, software, network, and SaaS issues methodically: reproduce, isolate, verify.
Maintain IT documentation, knowledge-base articles, and asset records so support does not depend on one person being online.
Reduce repetitive work through practical scripting and automation, and improve support processes without weakening security controls.
Enforce IT security and access policies; recognize and escalate suspicious activity and access gaps.
Requirements
3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
Practical experience supporting macOS in a production employee environment.
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
Demonstrated ownership of access lifecycle – joiners, movers, leavers – including approval flows and least-privilege practice.
Experience with equipment provisioning, inventory, and remote/international delivery.
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
Experience working in a ticketing system with SLAs, and maintaining written documentation.
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.
Nice to Have
Scripting and automation (Bash, PowerShell, Python).
Apple Business Manager, Zero-Touch / automated device deployment.
Experience with VPN, LDAP, or ZTNA solutions.
Exposure to ISO 27001 / SOC 2 processes or security audits.
Interest in security topics (access control, endpoint security, Zero Trust).
iGaming industry experience.
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).
What We Offer
Competitive Salary
Quarterly Bonuses
Unlimited Paid Time Off
Unlimited Paid Sick Leave
Remote & Flexible Working
Private Medical Insurance
Financial Support for Life Events
Professional Development Budget
International Exposure
Regular Company Events
*Benefits may vary depending on location and contractual agreement
Recruiting Process
HR Interview
Technical Interview
Final Interview
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