About this role.
Chainguard is hiring an enterprise Customer Success Manager to own post-sales relationships across onboarding, implementation, adoption, renewal, and expansion for customers in the EMEA market. The role partners closely with Solutions Architects, Support, Product, Engineering, Education, and Sales to drive measurable business value and resolve customer issues. Candidates need at least five years of enterprise customer-facing experience and relevant expertise in supply-chain security, DevSecOps, AppSec, containers, cloud, or adjacent security domains. This is a strategic, proactive role requiring independent portfolio management, executive-stakeholder engagement, escalation judgment, and the ability to create new customer-success processes in an early-stage environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would begin with discovery across technical sponsors, security leaders, and business stakeholders to define desired outcomes, current risks, implementation dependencies, and success metrics. I would document milestones for onboarding, enablement, adoption, and value realization, assign owners on both sides, and establish a regular operating cadence. I would revisit the plan as priorities change and use outcome data to support renewal and expansion conversations.
I would first establish the impact, urgency, affected stakeholders, and facts, then coordinate the appropriate Support and Engineering owners with a clear incident communication plan. I would provide the customer with transparent updates, confirmed next steps, and realistic timelines rather than speculation. After resolution, I would lead a review of root cause, preventive actions, and any changes needed to restore confidence and reduce recurrence.
For engineers, I focus on workflows, implementation guidance, integration details, and measurable operational improvements. For a CISO, I connect those improvements to business risk, compliance posture, vulnerability reduction, and time-to-value. I use the same underlying evidence but tailor the level of technical detail, outcomes, and language to each audience.
Signals include low adoption, missed implementation milestones, unresolved support issues, disengaged champions, leadership changes, unclear value metrics, and competitive evaluation activity. I would validate the root cause through direct stakeholder conversations and product-usage data, then create a recovery plan with specific actions, owners, dates, and executive involvement when appropriate. I would keep Sales and internal teams aligned while maintaining an honest, outcome-focused dialogue with the customer.
I would build a standardized enterprise onboarding and health-scoring framework that combines customer goals, adoption milestones, stakeholder coverage, support trends, and renewal timing. The process would include templates for success plans, executive business reviews, escalation paths, and risk reviews, while remaining flexible enough for strategic accounts. I would pilot it with a small set of customers, gather feedback from internal teams, and iterate based on measurable adoption and retention outcomes.
Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.
Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.
Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.
The role, in a nutshell: What you’ll do:
What we’re looking for:
Strongly Preferred:
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About Us
We live and breathe our company values:
- We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year.
If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Global Candidate Privacy Notice.
©2026 Chainguard. All Rights Reserved.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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