About this role.
This mid-level Customer Success Engineer owns technical customer outcomes for Veeam’s data protection and resilience platform. The role combines onboarding, adoption planning, recovery simulations, disaster-recovery maturity assessments, renewal-risk mitigation, and expansion support across enterprise accounts. It requires at least five years of customer-facing backup and recovery engineering experience, strong infrastructure and cloud knowledge, and advanced German and English. The successful candidate will communicate technical risk and business value to executive stakeholders while partnering closely with Sales and Customer Success leadership.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
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Core skills
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Sample interview questions
I would begin with discovery of the customer’s business-critical workloads, recovery objectives, current architecture, compliance needs, and operational gaps. I would translate these findings into prioritized onboarding milestones, protection policies, recovery testing, adoption metrics, accountable owners, and a regular executive review cadence. The plan would connect each technical activity to measurable resilience and business outcomes.
I would agree on the scope, success criteria, RTO and RPO targets, stakeholders, and change-control requirements before the test. During the simulation, I would document recovery steps, timing, dependencies, exceptions, and evidence of workload integrity. I would present the result in business terms: achieved versus target recovery objectives, material risks, root causes, prioritized remediation actions, owners, and dates for retesting.
I would monitor declining product usage, incomplete onboarding, failed jobs, unresolved support trends, missed success-plan milestones, organizational changes, low executive engagement, and competitive migration discussions. I would validate the signal with the customer, assess the business impact, and create a joint mitigation plan with clear technical actions and executive checkpoints. I would also coordinate early with account and renewal teams so commercial planning reflects the technical reality.
I lead with the business risk, such as downtime exposure, compliance impact, or inability to recover critical services within agreed objectives. I then provide a concise recommendation, expected outcome, investment considerations, and a phased roadmap rather than overwhelming stakeholders with implementation detail. Technical appendices can support the discussion, but the executive narrative should focus on risk reduction, operational continuity, and measurable value.
I would first inventory protected workloads, data volumes, retention requirements, integrations, recovery objectives, and operational constraints. I would define a phased migration plan that prioritizes lower-risk workloads, establishes parallel validation where appropriate, and includes rollback procedures, testing, training, and stakeholder communications. After migration, I would verify policy compliance and recovery readiness, optimize configurations, and document adoption outcomes in the success plan.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value
What You’ll Do
- Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
- Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
- Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
- Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
- Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
- Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership
What You’ll Bring
- 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
- Advanced level of English and German language
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
- Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
- VMCE certification required (may be completed post-hire within an agreed timeframe).
- Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.
What You’ll Get
- 26 paid days off annually, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental, maternity, and paternity leave
- Fully covered family medical plan, dental, rehab, and vaccinations
- Life, critical illness, and disability insurance
- Employer pension contribution via PPK
- Monthly Edenred allowance of 450 PLN for meals
- MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
- Up to 12 free therapy sessions annually, plus legal and financial advice
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
Please note: If an applicant is permanently located outside of Poland, Veeam reserves the right to decline the application for this position.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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