About this role.
Language Services Associates is seeking independently contracted telephonic interpreters to handle on-demand inbound calls for limited-English-proficient customers. Interpreters will facilitate communication across medical, legal, and customer-service settings while following confidentiality and professional-conduct standards. The role requires full fluency in English and a target language, reliable phone and web-based technology, and a quiet private workspace. Professional interpreting experience is preferred, with medical-interpreting training and credentials such as CMI or CCHI considered advantageous.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I listen for the full meaning before rendering the message, interpret in the first person, and use concise note-taking when appropriate. If a speaker is unclear, speaking too quickly, or using unfamiliar terminology, I professionally request clarification or repetition rather than making assumptions.
I would work from a quiet, secure private location, follow all confidentiality policies, and disclose no information outside the interpreting encounter. I also maintain professional boundaries and follow the applicable interpreter code of conduct throughout the call.
I acknowledge the communication need by interpreting everything said accurately and completely, without adding opinions or guidance. If asked directly for advice, I explain through interpretation that my role is to facilitate communication, not to provide recommendations.
I would ask the speaker to clarify, spell, define, or restate the term when needed. I would not guess; accuracy and transparency are more important than attempting to conceal uncertainty, especially in medical or legal settings.
I maintain a reliable phone or VoIP setup, test connectivity and audio quality, and keep my workspace quiet and free from interruptions. I also ensure I can access required web platforms and email securely before accepting calls.
Overview:
As a member of LSA’s network of Independently Contracted interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters and all languages are welcome!
Responsibilities:
· Provide effective telephonic remote interpreting
· Answer inbound calls in a timely manner
· Provide superior customer service
· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
· Complete training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience:
· Full fluency in both English and the target language
· Technology proficient (web-based platforms, email, Microsoft Word)
· Landline, cellphone, or VoIP
· An interpreting space that is quiet, secure, and free from outside noises
· 2+ years of professional interpreting experience preferred
· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
· Proof of 40+ hour medical interpreting training preferred (ex: Bridging The Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
Compensation
Additional Information
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
