About this role.
Dandy seeks a Senior Manager of Revenue Operations, Training to build the operational foundation for customer onboarding and the first 30 days of the customer lifecycle. The role partners with Training leadership and cross-functional Sales, Marketing, and central RevOps teams to translate revenue strategy into scalable processes. Core work includes workflow automation, Salesforce and analytics-enabled reporting, lifecycle-health dashboards, and post-sales funnel optimization from contract signature through customer graduation. The successful candidate will use data and stakeholder leadership to improve activation, time-to-value, repeat ordering, and operational consistency. This is a high-growth role that supports an internationally expanding training organization and requires comfort with ambiguity and urgency.
Role DNA
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Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would first define each funnel stage and validate the underlying data in Salesforce and reporting tools. I would segment conversion and time-to-progress by customer type, acquisition source, training cohort, owner, product mix, and geography, then combine the findings with qualitative feedback from Training and Sales. I would prioritize the largest and most actionable drop-off, test a focused process or enablement change, and monitor both conversion and downstream repeat-order outcomes.
I start by translating the strategy into measurable outcomes, leading indicators, owners, workflows, systems requirements, and a governance cadence. I align stakeholders on definitions and handoffs, document the future-state process, and sequence implementation based on expected impact and effort. I then use dashboards and recurring reviews to identify gaps, remove blockers, and refine the plan as conditions change.
I map the current process end to end, identify manual tasks, decision points, exceptions, and handoff failures, and quantify where delays or errors occur. I automate repeatable, rules-based actions such as task creation, lifecycle stage updates, alerts, and routing while retaining human review for complex customer situations. Before rollout, I define data quality controls, test with a pilot group, train users, and measure adoption, cycle time, and customer outcomes.
I build dashboards around decisions, not just available data. Every metric should have a clear definition, owner, target or benchmark, and a corresponding action when performance is off track. I also pair executive-level outcome views with drill-down diagnostics, review them in a consistent operating cadence, and maintain a documented action log so insights translate into accountability.
I would establish a shared view of the customer lifecycle, common success metrics, and explicit service-level expectations for each handoff. When priorities conflict, I would use customer impact and quantitative evidence to clarify trade-offs rather than relying on functional preference. I would facilitate a decision with accountable leaders, document the agreed process, and revisit results through a regular cross-functional review.
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is hiring a Senior Manager, Revenue Operations, Training to join our rapidly growing venture-backed company. The Revenue Operations team owns operationalizing our Revenue organization and driving efficiencies to help scale our Revenue. In this role, you’ll support and scale our Training Team, the group responsible for customer onboarding (“Activation”) and guiding customers through their first 30 days. This role will be critical in operationalizing all aspects of revenue operations for the training function, such as ensuring our teams have the processes, systems, insights, and incentives needed to drive customer success and revenue impact.
You will act as the RevOps partner to Training leadership, owning the operational backbone that enables consistent activations, faster time-to-value, and repeat customer ordering.
What You’ll Do
Own end-to-end Revenue Operations support for the Training team, from contract signed through a customer’s first 30 days
Translate company-level revenue strategy into clear, executable operating plans for the Training team
Partner with Sales, Marketing, Training, and central RevOps to ensure alignment across the customer lifecycle
Design, refine, and automate workflows to drive efficiencies within the Training function
Build reporting and dashboards to provide clear visibility into customer lifecycle health and identify opportunities for improvement
Support a team that will be expanding internationally into a number of countries in the next 12 months
Partner closely with the Training team leadership to drive conversion improvements across the post sales funnel (Contract Signed to Customer Graduation)
What We’re Looking For
6–8+ years of experience in Revenue Operations, Sales Operations, Customer Operations, or related fields
Proven experience supporting customer onboarding, activation, or early lifecycle revenue motions
Strong understanding of CRM systems (Salesforce) and analytics tools (Looker, Hex)
Demonstrated ability to translate strategy into scalable processes
Exceptional analytical, communication, and stakeholder management skills
Experience in high-growth, fast-paced environments preferred
Operates with urgency and ownership and is comfortable in ambiguous situations
For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.
Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!
Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.
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