About this role.
Twilio is hiring a Strategic Account Executive to win net-new customers across the LATAM Spanish-speaking and Caribbean market while working remotely from Mexico. The role centers on consultative enterprise sales of communications infrastructure and platform solutions to senior business and technology stakeholders. Key expectations include self-sourcing pipeline, executing territory plans, maintaining Salesforce forecasts, conducting presentations and demonstrations, and closing six-figure deals. Candidates need at least seven years of quota-carrying and account-management experience, strong value-based selling skills, and English and Spanish fluency. The position requires significant customer-facing territory activity, with face-to-face meetings targeted for at least 50% of work time and occasional travel.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would segment accounts by industry, communications complexity, growth signals, and likely business value. I would map executive and technical buying groups, define account-specific hypotheses, set pipeline-coverage targets, and review conversion metrics regularly to refine outreach and account plans.
I begin with discovery of the customer’s current workflow, cost drivers, customer-experience goals, and technical constraints. I translate those findings into measurable outcomes such as improved conversion, reduced support effort, faster product delivery, or lower operational risk, then validate assumptions with stakeholders and document a mutual action plan.
I combine account research, trigger-based outreach, referrals, partner collaboration, events, and targeted multithreaded sequences. I prioritize relevance over volume, use each interaction to earn a discovery conversation, and inspect weekly activity and conversion data to focus effort on the channels producing qualified opportunities.
I would identify each stakeholder’s priorities and decision criteria, establish a shared problem statement, and align technical validation with business outcomes. I would use a documented mutual close plan with owners, milestones, risks, and executive checkpoints so that technical, commercial, procurement, and legal workstreams progress in parallel.
I use clearly defined stage-exit criteria, validate buyer commitment through concrete next steps, and distinguish activity from evidence of deal progress. I keep Salesforce current, review close dates and risks with internal partners, and communicate upside and downside candidly rather than relying on optimism.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as our next Strategic Account Executive.
About the job
Strategic Account Executives (AEs) are responsible for developing the next wave of Twilio’s new customers. AEs build new relationships with senior line of business owners and executive stakeholders (CTOs, CIOs, CPO/VP of Product) to develop sales by understanding and uncovering new opportunities where Twilio can help solve company’s pains and challenges through communication solutions.
As an AE, you will be responsible for selling to prospective LATAM SP&Caribe customers, developing a relationship as a trusted advisor to deeply understand their unique company challenges and goals. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere. The right candidate will have a proven, consultative sales process to discover and close new logos. Our AEs develop an understanding of prospects’ businesses, organize and conduct sales presentations at prospective and current customers’ offices, site visits and product demonstrations to prospects and represent Twilio in a consistent, effective and professional manner to best develop and win new clients.
Responsibilities
In this role, you’ll:
- Deliver Net New Sales from within your defined territory to attain your Sales Targets
- Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face to face at least 50% of your work time
- Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles
- Responsible for maintaining accurate information within our CRM and well-informing forecast numbers to the business.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 7+ yrs of quota carrying and account management experience in success selling infrastructure software or platform solutions to companies with large presence in LATAM. Consistent over-achievement in past experiences.
- Exceptional prospecting skill set. Someone who is comfortable generating the bulk of their own pipeline.
- Proficient in Salesforce.com for tracking sales activity, pipeline and revenue metrics.
- Experience with value-based sales processes and capability to build ROI as part of your sales methodology.
- Strong sales discovery skills, objection handling skills, business acumen, and closing skills.
- Proven ability to execute 6-figure deals.
- English and Spanish proficiency required.
Location
This role will be remote, and based in México.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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