About this role.
Jamf is hiring a Strategic Customer Success Manager to own a portfolio of large, complex education-sector accounts using its Apple device management platform. The role focuses on customer adoption, retention, value realization, executive relationship management, business reviews, and risk mitigation across the customer lifecycle. The manager will partner closely with internal sales and cross-functional teams, identify expansion opportunities, and advocate for customer needs. Candidates need at least five years of SaaS customer success or account management experience, experience with strategic educational accounts, and strong Apple ecosystem and enterprise IT workflow knowledge.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I begin by aligning with executive sponsors on business outcomes, technical priorities, stakeholders, and measurable success metrics. I translate these into a documented success plan with owners, milestones, adoption targets, risks, and a regular review cadence, then adjust the plan based on health data and customer feedback.
I would first assess the institution’s deployment maturity, device lifecycle, stakeholder groups, and current utilization of Jamf capabilities. I would then prioritize use cases such as automated enrollment, application deployment, security controls, and reporting, while establishing a cross-functional center of excellence to drive training, accountability, and scalable best practices.
I would validate the risk signals through usage, support, relationship, and business data, then engage the appropriate customer sponsors quickly to understand root causes. I would coordinate an outcome-focused recovery plan with clear actions, executive checkpoints, technical resources, and measurable milestones, escalating internally when product, support, or commercial intervention is needed.
I treat expansion as a result of customer value rather than a separate sales motion. By understanding the customer’s strategic goals, identifying unmet needs, and demonstrating how additional capabilities solve a defined problem, I can partner with sales on a recommendation that is relevant, transparent, and aligned with the customer’s success plan.
For technical teams, I provide specific architecture, workflow, security, and implementation guidance. For senior leaders, I connect the same recommendation to outcomes such as secure learning environments, operational efficiency, device readiness, risk reduction, and return on investment, using concise metrics and clear decision points.
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf
At Jamf, we empower people to be their best selves and do their best work. As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large strategic educational accounts, ensuring successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention across that book of business. The SCSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customers’ senior leaders, decision makers, and stakeholders and driving proactive engagements, business reviews, and best practices to ensure our customers realize measurable value of their Jamf solution. The SCSM owns the customer relationship along their entire journey, from onboarding to value realization, working cross-functionally to advocate for customer needs and resources to ensure their success as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers’ businesses.
For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. For those candidates who are not near a Jamf office, this role may be off
What you can expect to do in this role:
- Own and manage a portfolio of high-touch, high-value, strategic accounts, ensuring that customers achieve their desired business outcomes through proactive engagement.
- Partner with customers and executive stakeholders to understand critical goals, challenges, and key performance indicators.
- Partner cross-departmentally to advocate and act as the voice of the customer internally.
- Drive adoption and retention efforts by working closely with customers to identify success metrics and build strategic plans aligned with their business goals.
- Foster trusted relationships with key decision makers by delivering expert recommendations on best practices, workflows, and technical solutions.
- Establish and manage Centers of Excellence within customer organizations, fostering collaboration across multiple stakeholder groups to ensure alignment and drive enterprise-wide success.
- Lead recurring business reviews with customer stakeholders and executives to track progress against their goals, discuss future vision planning, and highlight additional opportunities for growth and value.
- Leverage in-depth knowledge of the Apple ecosystem and Jamf’s solutions to guide customers on optimal deployment and adoption strategies to maximize their value and ensure successful outcomes. Analyze customer health metrics and implement risk mitigation strategies to help retain and grow a book of business, ensuring continued engagement and investment into Jamf.
- Promote growth opportunities by identifying and facilitating upsell or expansion conversations within your accounts, in collaboration and alignment with your account sales representatives. Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
- Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
- Drive engagement with customer stakeholders to track and record progress on their goals and value metrics
What we are looking for:
- 5+ years in Customer Success or Account Management within a SaaS environment. (Required)
- Proven experience managing strategic educational accounts with global complexity. (Required)
- Expertise in Apple ecosystems and enterprise IT workflows (Required)
- Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
- Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
How we help you reach your best potential:
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
- You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
- We set achievable targets, help each other out, and share best practices across the team.
- You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world
Pay Transparency
At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual’s pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.
For sales and commission-based roles, we post On-Target Earnings (OTE), which includes base salary plus estimated commission based on achieving 100% of performance targets. Commission is not guaranteed and varies based on individual performance results.
The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range.
National Pay Transparency Range
$65,200—$149,360 USD
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement – driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com
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