About this role.
This is a senior technical product management role owning Nextiva's healthcare-vertical strategy for a communications and customer-experience platform. The product manager will define the roadmap for EHR integrations, including Epic, Cerner, Athenahealth, FHIR, HL7, SMART on FHIR, and related API capabilities. The position combines market discovery, enterprise sales support, technical product strategy, compliance stewardship, and go-to-market enablement. Success requires translating healthcare workflow and integration requirements into scalable SaaS products while influencing engineering, sales, marketing, customer success, and executive healthcare stakeholders. The role is remote across the United States, with a four-day onsite expectation for team members within 40 miles of the Scottsdale headquarters.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would combine customer demand, revenue potential, strategic-account needs, implementation effort, platform reusability, and regulatory risk into a transparent scoring model. I would validate the ranking through provider interviews, sales pipeline evidence, and engineering discovery, then favor reusable standards-based capabilities such as FHIR before highly bespoke integrations where feasible.
I would begin with workflow research involving care teams, IT administrators, and operational leaders to identify the problem, current process, constraints, and measurable outcome. I would define the target user journey, integration and data requirements, compliance considerations, success metrics, and a phased delivery plan before aligning engineering and go-to-market stakeholders on the roadmap decision.
Key considerations include selecting the right FHIR resources and implementation guides, secure OAuth-based authorization, least-privilege access, patient and tenant isolation, auditability, consent and PHI handling, error recovery, rate limits, and version compatibility. I would also establish a clear testing approach using representative EHR sandbox environments and validate workflows with clinical and IT users.
I would partner with sales to understand the customer outcome and distinguish broadly reusable requirements from account-specific customization. For strategic gaps, I would communicate a clear product position, architecture options, delivery confidence, and roadmap rationale, while using a consistent prioritization framework to protect the long-term platform strategy.
I would track adoption and activation of healthcare integrations, time to implementation, integration reliability, workflow usage, retention and expansion in healthcare accounts, win-rate influence, and customer satisfaction. I would pair these metrics with qualitative feedback from providers and care teams, then use the findings to refine the roadmap and go-to-market messaging.
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
Nextiva is seeking an Outbound Senior Technical Product Manager to lead the healthcare vertical strategy, bridging the gap between product, engineering, and the market. This role is ideal for someone who is equally comfortable diving deep into APIs and data models as they are presenting to CIOs, CMIOs, and IT decision-makers.
You’ll define the product vision and roadmap for Nextiva’s healthcare communication platform, driving integrations with EHR systems (Epic, Cerner, Athenahealth, etc.) and shaping the go-to-market strategy for our healthcare offerings.
Your success will be measured by your ability to translate technical innovation into customer value, influence the roadmap through market insights, and enable the sales and customer success teams with clear, differentiated messaging.
Key Responsibilities:
Market and Customer Engagement
- Act as the voice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities
- Partner closely with sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers
- Support enterprise and strategic sales cycles by demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders
- Define and validate healthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities
Product and Technical Strategy
- Own the healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact
- Define and launch EHR integration capabilities, leveraging FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs
- Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations
- Drive platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements
- Ensure compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards
Go-to-Market and Enablement
- Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such as whitepapers, demos, and integration guides
- Enable Sales, Customer Success, and Implementation teams through training, launch briefings, and product documentation
- Track and analyze market trends, competitor offerings, and regulatory developments to inform future product strategy
- Serve as a thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards
Qualifications
- 8+ years of product management experience in SaaS, cloud, or communications platforms, with at least 3+ years in healthcare technology
- Proven success shipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms)
- Strong technical background — familiar with API design, integration patterns, authentication, and data security
- Hands-on experience with EHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR)
- Deep understanding of healthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI)
- Exceptional communication skills — able to translate complex technical details into customer and business outcomes
- Demonstrated success working with cross-functional teams spanning engineering, design, marketing, and go-to-market
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
Bonus Points
- Prior experience as a Solutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products
- Background in CPaaS, CCaaS, or UCaaS product management
- Familiarity with AI-driven workflows and automation in patient engagement or healthcare communication
- Experience with multi-tenant SaaS platforms, enterprise provisioning, and API ecosystems
- Certifications in Agile, Scrum, or SAFe frameworks
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $110,000 – $170,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- 🍏 Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- 💼 Insurance: Life, disability, and supplemental indemnity plans
- ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- 💰 Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- 🤸 Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
- 🌱 Growth: Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-MS1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
