About this role.
Monzo is seeking an Anaplan Support Analyst to support the Finance and Anaplan Centre of Excellence. The role manages and delivers change requests, supports model-building and testing activities, maintains model integrity and access, and resolves user issues. It also requires delivering training and documentation for FP&A and Finance Business Partner users. Candidates need hands-on Anaplan support experience, a foundation in financial planning and modelling, and the ability to communicate effectively with non-technical stakeholders. The position is UK-based, with distributed work available in the UK and occasional London office attendance.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader UK market for similar roles.
Core skills
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Sample interview questions
I would first confirm the business objective, scope, affected models, urgency, dependencies, and acceptance criteria for each request. I would prioritise items based on business impact, reporting or planning deadlines, risk, and effort, then maintain a transparent backlog with status updates. Before release, I would test changes in the appropriate environment, obtain stakeholder validation, document the update, and monitor the outcome after deployment.
I would identify the affected module, line items, dimensions, and time period, then compare results with source-system data and prior-period outputs. I would review imports, mappings, formulas, user actions, selective access, and recent model changes to isolate the cause. After correcting the issue, I would validate reconciliations with the business owner, document the root cause, and introduce controls or checks to reduce recurrence.
I would begin with the planning outcome the change supports rather than technical terminology. I would demonstrate the workflow using a realistic finance scenario, provide a concise step-by-step guide, and explain what users should validate before submitting inputs. I would also invite questions, capture feedback, and make training materials available for later reference.
I would help translate the business requirement into clear functional requirements, identify relevant lists, modules, data sources, and security considerations, and support build or configuration tasks within my capability. I would prepare test cases covering calculations, imports, access, and edge cases, coordinate user acceptance testing, and ensure release notes and training are ready. After launch, I would track issues and feedback to support continuous improvement.
AI can help draft support documentation, summarise recurring ticket themes, create initial training content, and suggest clearer acceptance criteria for change requests. I would use it with appropriate controls, ensuring confidential financial data is not shared with unapproved tools and validating all outputs before use. The goal would be to reduce administrative effort while preserving governance, accuracy, and human accountability.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo ❤️
📍London or Remote (UK)| | 💰 £42,500 – £50,000 ➕ incentive awards tied to your performance | Benefits | Hear from the team
⭐ Our Finance & Anaplan Centre of Excellence Team
As an Anaplan Support Analyst, you will play a pivotal role in driving the success of our Anaplan platform and supporting our broader Centre of Excellence (CoE). Working directly alongside our Lead Solutions Architect, Model Builders, and the FP&A team, you will act as the key engine powering daily operations—managing change requests, facilitating user training, and getting hands-on with model building activities to enhance our financial planning ecosystem.
🔑 You’ll play a key role by…
- Implementing Change Requests: Managing, triaging, and delivering end-to-end Change Requests across our Anaplan models to ensure seamless business operations.
- Supporting Model Building: Collaborating closely with Lead Solutions Architect and Model Builders to assist in building, testing, and implementing new functionalities and enhancements.
- Providing Training & Supporting End Users: Designing and delivering engaging training sessions and documentation to upskill end-users across FP&A and Finance Business Partner teams.
- Maintaining & Optimising Models: Maintaining data integrity, managing user access, monitoring model performance, and troubleshooting issues as they arise.
🤩 We’d love to hear from you if you have…
- Anaplan Expertise: Hands-on experience supporting and maintaining Anaplan workspaces/models (Anaplan Level 2 Model Builder certification or equivalent is highly desirable).
- Managed Change Requests & Supported Systems: Proven track record handling Change Requests, user support tickets, and system enhancements in a CoE or support structure.
- Model Building Skills: Functional understanding of Anaplan model architecture and formula building, with the ability to assist in active model development.
- Experience Training Users: Strong communication and facilitation skills, with a passion for training and empowering non-technical users on Anaplan functionality.
- An Understanding of Finance: Solid foundational understanding of financial modelling, FP&A principles, or finance workflows.
- AI Tooling: Familiarity with AI tools, including the ability to write effective prompts. You should demonstrate curiosity for how AI can be used to improve processes and solve problems more effectively.
- Domain Experience: Banking or financial services experience is a bonus, but not essential! We will consider candidates from non-financial industries
🙌 What’s in it for you
💰 £42,500 – £50,000 + incentive awards tied to your performance
📍 We’re open to distributed working within the UK, with the expectation of working from the London office on occasional basis.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits.
🌈 The application journey has 3 key steps
- Phone call with Recruiter (30 mins)
- Technical video interview with Hiring Manager and FP&A Lead (60 mins)
- Partnerships interview FP&A team (30 mins)
Our average process takes around 3–4 weeks, but we will always work around your availability.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
#LI-NZ1 #LI-Remote
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage 😊
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