Technical Problem Solver Expert – Red X

Remote from: USA
Salary, yearly, USD: 130,400 - 163,000
Department: Technical Support
Employment type: Full Time,
Job posted: 10 Jul 2026
Apply before: 10 Aug 2026
Experience level: Senior
Views / Applies: 26 / 2

Creating a safer, sustainable, productive and connected future

Actively Hiring

AI Summary

This role is a senior expert position focused on leading the resolution of complex technical issues using structured methodologies like Shainin Red X and Six Sigma. The job involves driving improvements in quality, cost, and delivery while developing problem-solving capabilities across the organization. Candidates must hold an engineering degree, Shainin Red X Journeyman or Master certification, and have 5-10 years of experience. The position is remote and requires strong leadership, analytical skills, and the ability to coach others. The impact includes reducing Cost of Poor Quality and strengthening the problem-solving culture.

Role DNA

Job Complexity

Easy Hard

Pace & Pressure

Relaxed Fast-paced

Autonomy Level

Guided Full Ownership

Communication Load

Independent Highly Collaborative

AI Insight This role requires expert-level problem-solving skills, mandatory Red X certification, and 5-10 years of experience, making it highly challenging. Leading cross-functional teams and driving measurable business impact adds to the complexity.

Salary Analysis

AI Insight The offered salary range of $130,400 - $163,000 is competitive for a senior technical problem-solving role requiring Red X certification. The median of $146,700 aligns with market rates for experienced professionals with Six Sigma Black Belt and engineering background.

Core Skills Required

Shainin Red X Six Sigma Technical Problem Solving Cross-functional Team Leadership Statistical Analysis Minitab JMP Quality Improvement Cost Reduction Engineering

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Technical Problem Solver Expert - Red X position at TE Connectivity. With a strong engineering background and advanced certifications in Shainin Red X and Six Sigma, I have successfully led complex technical issue resolutions that drove significant improvements in quality and cost. My experience in coaching teams and managing cross-functional projects aligns perfectly with your requirements.

I am excited about the opportunity to contribute to TE's mission of creating a safer, sustainable world. Thank you for considering my application.

Sincerely, [Your Name]

Sample Interview Questions

Can you describe a complex technical problem you solved using the Shainin Red X methodology?

I led a team to identify root cause of a recurring product failure. Using Red X tools like Isoplot and Component Search, we isolated the critical variable and implemented a design change, reducing failure rate by 80%.

How do you prioritize multiple high-impact projects?

I use a criteria matrix considering financial impact, urgency, and resource availability, and align with business goals.

How do you coach less experienced problem solvers?

I mentor through hands-on projects, provide structured training sessions, and review their application of methodologies.

Describe a time you had to escalate a roadblock to senior management.

When a key resource was unavailable, I documented the impact and proposed alternatives to senior management for quick decision.

How do you ensure rigor in problem-solving governance?

I establish clear tollgate reviews, standard documentation, and regular audits to ensure adherence to methodology.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Technical Problem Solver Expert leads the resolution of complex, high-impact technical issues using structured methodologies such as Shainin Red X and Six Sigma. This role drives measurable improvements in quality, cost, and delivery, while developing problem-solving capabilities across the organization.

Job Requirements

As a Technical Problem-Solving Expert, you will:

Solve complex and difficult technical problems
Lead a cross-functional team to apply diligently a structured problem-solving methodology (Shainin, Six Sigma or equivalent)
Define priorities
Proactively anticipate roadblocks to find solutions and escalate when needed
Ensure rigor and governance of Problem Solving methodologies across the organization
Coach and develop Problem Solver Practitioners
Select the projects that will have the highest impact across plants or business unit
Report out to Senior Management project progress, people development, savings

What your background should look like

Qualifications & Skills

Engineering degree (Physical, Mechanical, Electrical, Materials or related)
Shainin Red X Journeyman or Master certification (mandatory)
Six Sigma Black Belt or Master Black Belt preferred
5–10 years’ experience in Technical Problem solving
Proven track record solving complex technical issues
Strong analytical and problem-solving skills
Leadership and cross-functional team management
Apply statistical analysis (Minitab, JMP) to validate root causes and/or solutions
Understanding of engineering fundamentals
Strong attention to detail
Willing to develop others
Be a positive change agent

Impact

Reduce Cost of Poor Quality (CoPQ)
Improve product quality and customer satisfaction
Strengthen the Problem-Solving culture
Deliver measurable business impact

#LI-REMOTE #TANADC

Competencies

SET : Strategy, Execution, Talent (for managers)

COMPENSATION
• Competitive base salary commensurate with experience: $130,400 – $163,000 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

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