About this role.
Worldly is hiring a remote Account Manager to grow and retain a portfolio of supply-chain ESG customers across the United States, UK, and Europe. The role owns customer relationships, drives renewals and upsells, forecasts revenue weekly, and helps develop scalable account-management processes. Success requires B2B SaaS account-management experience, a record of achieving revenue targets, and close collaboration with Product and Partnerships teams. The ideal candidate is motivated by sustainability, effective in remote teams, resilient, empathetic, and comfortable operating in a fast-paced, ambiguous environment.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I segment accounts by renewal timing, adoption, growth potential, and risk, then build account plans with measurable value objectives. I use business reviews and usage insights to connect customer outcomes to expansion opportunities, while maintaining a disciplined renewal process well ahead of contract dates.
I would begin by understanding the customer's sustainability mandates, supply-chain priorities, and current reporting or compliance challenges. I would then connect relevant platform insights—such as supplier performance, product impact, or trend analysis—to specific business outcomes and agree on a practical engagement plan.
I maintain clear opportunity stages, close dates, probability criteria, next steps, and stakeholder status for every renewal and expansion. I validate assumptions with customer evidence, identify risks early, and distinguish committed forecast from upside so leadership can make informed decisions.
I clarify the desired customer and business outcome, identify the highest-impact next action, and move forward with available information rather than waiting for perfect certainty. I communicate assumptions, seek input from relevant partners, and refine the approach as new information emerges.
I synthesize recurring customer feedback into concise, evidence-based themes and explain the commercial and customer-impact implications. I collaborate on prioritization, keep customers informed without overpromising, and help develop enablement or partner solutions that can scale across the portfolio.
Account Manager, Supply Chain ESG
Location: United States, UK, or Europe (Remote)
About Worldly
Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.
Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to positively improve their environmental and societal impact, we enable that systemic shift.
Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.
About the Opportunity
In this role, you’ll work as a key contributor within Worldly’s Growth Team to manage the ongoing development and implementation of a comprehensive Accounts program for Worldly customers. These companies face urgent sustainability improvement mandates across massive supply chains, and your team will ensure the Worldly platform is an indispensable resource in helping them meet these challenges.
Most of these accounts have historically not had consistent engagement with our accounts team, only receiving reactive support as needed. You will be responsible for evolving the relationship with these accounts, proactively engaging them to ensure they are realizing the full value of the Worldly portfolio of solutions. Your primary strategic focus will be to drive consistent and sustainable growth across your book of business. This role reports to the SVP, Growth.
What You’ll Do
Consistently meet account growth targets, both for revenue and engagement
Serve as the primary point of contact for large portfolio of Worldly client accounts, fostering deeper relationships to help them realize the value of their Worldly investment
Manage a pipeline of opportunities and reliably forecast revenue on a weekly basis from three primary sources: renewal, upsell, and associated (account-influenced indirect revenue)
Contribute to the ongoing development of Worldly’s Accounts program, relentless seeking process improvements and collaborating with peers to implement scalable solutions
Develop deep working relationship with Product and Partnerships teams, to integrate new in-house and third party offerings into the Account Management program
We’d Like to See
The successful candidate will have the following minimum qualifications:
Bachelor’s degree preferred, but proven success in a similar account management role is more important
Prior experience collaborating closely with teammates in a remote work environment
Proven track record of achieving revenue-based targets
Experience in a technology/SaaS organization or related context, working with a high volume of B2B relationships
Committed to sustainability as evidenced by your professional or life experience
This is a critical factor: Enthusiastic about fast-paced environments and comfortable navigating ambiguity, consistently seeking to add value beyond the scope of your job description
Someone of mental grit and innate empathy: When the going gets tough, you bring a sense of levity and perspective to the table. You’re an empathetic human who values the same in others.
What We Can Offer You
Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly.
Company-sponsored 401k with up to 4% match.
Incentive Stock Options
100% Parental Paid Leave
Unlimited PTO
13 company holidays
Life at Worldly
Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.
Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.
Benefits and Perks
Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.
Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.
Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
We’re remote, not lonely. Join the culture committee, coffee chats, book club, or a variety of other interest groups.
Equity Statement
We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.
Compensation Overview
Annual Base Salary:
US: $110,000 USD
UK: $85,000 USD
EUR: $77,000 – $80,000 USD
Annual Incentive Bonus Program
Comprehensive Benefits Package
*Final compensation details will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.
**For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.
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