About this role.
Commvault is hiring a Milan-based hybrid Subscription Renewals Representative to retain and grow existing customers through subscription renewals, upsells, and cross-sells. The role manages a defined territory and relies on proactive phone, video, and email engagement across a high-volume renewal cycle. The representative will collaborate with account executives, customer success managers, partners, and distributors while owning forecasting, follow-up, negotiation, and deal closure. Candidates need at least four years of renewal or inside-sales experience, professional Italian and English fluency, and preferably Salesforce experience.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader EU market for similar roles.
Core skills
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Sample interview questions
I review the customer's contract terms, product usage, support history, stakeholders, and account objectives. I then create a renewal plan that confirms realized value, identifies risks early, and presents renewal or multi-year options aligned with the customer's future needs.
I would use discovery questions to understand changes in the customer's environment, priorities, and risk profile. If a gap can be addressed with additional Commvault capabilities, I would quantify the value, involve the appropriate account team members, and position the expansion as part of a practical renewal solution.
I acknowledge the concern, clarify the underlying budget or value issue, and reconnect the discussion to outcomes the customer has achieved. I would explore appropriate options such as multi-year terms, packaging, or phased expansion while protecting deal quality and following approval processes.
I keep CRM records current after every meaningful interaction, document stakeholders and next steps, and use clear deal stages based on verified customer commitments. I regularly inspect close dates, risks, and dependencies so my forecast reflects evidence rather than optimism.
I would align quickly on the customer's objectives, adoption barriers, commercial history, and decision process. The CSM can reinforce realized value and adoption plans, while the AE and I can coordinate commercial strategy, executive engagement, and a mutually agreed path to close.
Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Location: This role is based in Milan, Italy – HYBRID
As an organization, we’re committed to an excellent work culture that adopts our values and promote professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customer’s business forward. We’re all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on visibility, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge.
The role:
As a Subscription Renewals Sales Representative, you will play a pivotal role in driving customer retention and growth within a defined territory. Focused on achieving sales targets by renewing existing Commvault customers, you will lead efforts in the Land-Adopt-Expand-Renew journey to ensure continued success and value realization. This is an inside sales role that relies heavily on proactive customer engagement through telephone, video conferencing, and email communication. Your ability to build relationships, identify opportunities, and close sales independently will directly impact Commvault’s recurring revenue streams.
What You Will Be Doing:
- Customer Engagement: Maintain consistent and meaningful communication with customers throughout the renewal sales cycle to reinforce value and satisfaction.
- Renewal Scoping: Assess current and future customer environments, presenting multi-year subscription renewal options that align with their evolving needs.
- Upsell and Cross-Sell: Identify and close additional opportunities during renewal discussions, ensuring that customers maximize their investment in Commvault solutions.
- Collaboration: Partner closely with Field Sales Account Executives, Customer Success Managers (CSMs), Partners, and Distributors to align strategies and deliver seamless customer experiences.
- Conflict Resolution: Navigate challenging situations with professionalism, creating actionable paths to resolution while securing stakeholder buy-in.
- Process Improvement: Actively contribute to the development of new processes, embracing innovation within a results-driven framework.
- Follow-Through: Execute all follow-up actions from meetings to ensure customer satisfaction and successful deal closure.
Key Skills: Subscription Renewals Representative
- Communication Skills
- Research and Prospecting
- Resilience and Persistence
- Relationship Building
- Time Management
- Objection Handling
- Adaptability
- Goal-Oriented Mindset
- Closing Skills
What You Need to Be Ready:
- A minimum of 4 years’ experience in renewal sales or inside sales.
- An energetic, self-starting mindset with a consultative sales approach.
- A proven ability to drive high transaction volumes and increase sales revenue.
- Exceptional verbal and written communication skills to engage customers effectively.
- A results-driven attitude with strong analytical and negotiation skills.
- Comfortable working in a collaborative, team-oriented environment.
- Demonstrated ability to manage territories, ensuring accurate forecasting and deal execution.
- Experience with Salesforce (SFDC) is highly preferred.
- Fluency in Italian/English (written and verbal) at a professional business level.
You’ll love working here because:
- We offer an attractive compensation package.
- Employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An all-embracing company culture, an opportunity to join our Employee Resource Groups
How we’re working…HYBRID:
As we continue to embrace the flexibility of both remote and in-office work, we expect the successful applicant to work from home and work from our Milan office 2 days per week and as attend offsite meetings, events, as and when is necessary. This approach allows us to maintain a sense of collaboration and community while also benefiting from the advantages of remote work
Join us in shaping the future of cyber resilience – where your skills, innovation, and passion make a real impact. Together, we will redefine what’s possible in the world of data protection and business resilience!
Please apply with an English resume.
All applicants must live and work in country.
#LI-SS1
#LI-HYBRID
Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.
Pay Range
€37.400—€57.500 EUR
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
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