About this role.
CentralReach seeks an Implementation Manager II to lead moderately complex SaaS EMR deployments for ABA, therapy, and special-education customers. The role owns implementation delivery from discovery and requirements gathering through configuration, integrations, testing, training, go-live, and post-launch support. It requires cross-functional project leadership, strong customer communication, process documentation, and quality and regulatory awareness. The manager will also serve as an EMR product subject-matter expert, contribute to continuous improvement, and mentor junior implementation staff. The position is hybrid in Holmdel, New Jersey or Fort Lauderdale, Florida, with remote consideration for candidates in other U.S. states.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I would begin with discovery to confirm goals, workflows, stakeholders, scope, risks, and success criteria. I would convert those findings into a phased project plan covering configuration, data and integration activities, testing, training, go-live readiness, and hypercare, while using regular status reporting and decision logs to maintain alignment.
I first clarify the underlying business need and determine whether standard configuration can meet it. If customization is necessary, I document the requirement, assess effort, dependencies, risk, and impact on the agreed timeline, then present clear options and obtain formal approval before changing the delivery plan.
I establish technical owners, interface requirements, data mappings, security expectations, test cases, milestones, and escalation paths early. I track dependencies closely, validate data through staged testing, document defects and resolutions, and ensure the customer understands any operational changes before go-live.
I tailor training to each user group’s daily workflows and focus on practical, role-based scenarios rather than product features alone. I combine live demonstrations, guided exercises, reference materials, and knowledge checks, then use feedback and post-training support to address adoption gaps.
I would run a structured retrospective using project metrics, customer feedback, team observations, and issue trends. I would identify root causes, prioritize practical improvements such as templates, configuration checklists, or readiness criteria, assign ownership, and measure whether the changes improve future delivery outcomes.
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
We are seeking a highly skilled and motivated SaaS EMR Implementation Manager II to join our team. The Implementation Manager II will lead moderately complex SaaS implementation projects, ensuring customer-specific requirements are met and providing mentorship to junior team members. This role requires strong project management skills, a customer-focused approach, and the ability to lead cross-functional teams to ensure projects are delivered on time, within scope, and to the highest quality standards.
Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in other U.S. states for the right individual.
As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.
Key Accountabilities:
- Lead the end-to-end implementation process, including project planning, requirements gathering, system configuration, testing, training, and go-live support.
- Develop and maintain project plans, timelines, and status reports to track progress and ensure adherence to deadlines.
- Ensure all project deliverables meet quality, industry, and regulatory standards, as well as customer expectations.
- Facilitate project meetings and oversee data management, integrations, and post-implementation support.
- Implement integrations between our SaaS platform and other third-party systems, where applicable.
- Lead moderately complex product configurations and customizations as part of larger projects.
- Conduct system configuration based on customer requirements, ensuring optimal setup and customization.
- Coordinate and deliver training sessions and materials, ensuring users are equipped to utilize the system effectively.
- Act as a subject matter expert on EMR software, staying current with product updates and enhancements.
- Participate in quality assurance activities and identify continuous improvements in processes, tools, and resources.
- Lead cross-functional teams, managing dependencies and integration points for successful project outcomes.
- Mentor junior team members on best practices for configuration and customization.
- Understand and document customer business processes, providing feedback to product development teams.
Desired Skills and Experience:
- Clinical and/or CentralReach experience highly preferred.
- Understanding of project management principles and methodologies.
- Demonstrated ability to lead moderately complex product configurations and improve processes.
- Knowledge of SaaS products and industry-specific applications.
- Proven experience in a similar role within a SaaS environment.
- Strong project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.
- Exceptional communication skills, with the ability to effectively convey technical information to non-technical stakeholders.
- Demonstrated ability to build strong relationships with customers and internal teams.
- Bachelor’s degree in Business, Information Technology, or a related field.
Base Salary Range
$65,000—$95,000 USD
Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.
Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.
We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.
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