About this role.
Doximity is seeking a Client Success Manager to own hospital accounts and help healthcare clients plan, launch, optimize, and evaluate physician marketing campaigns. The role combines client relationship management, campaign execution, reporting, and close partnership with sales through renewal. Candidates need healthcare or marketing-agency experience, strong organization, and the ability to manage several remote, cross-time-zone priorities independently. This is a U.S.-remote, full-time role on the Hospital Solutions team, with Salesforce and Airtable knowledge considered advantageous.
Role DNA
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Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Sample interview questions
I start by documenting scope, milestones, owners, and dependencies in a centralized tracker. I prioritize work based on client impact and launch risk, provide regular status updates, and escalate blockers early. This approach keeps execution accurate while ensuring each client understands progress and next steps.
I would begin with the hospital’s objective, target physician audience, and desired action. I would establish relevant measures such as delivery, engagement, conversion, qualified inquiries, and performance against prior campaigns or benchmarks. I would then share a concise report that connects campaign results to the client’s stated goal and recommends optimizations.
I would first listen carefully and confirm the concern, expected outcome, and facts behind the issue. I would review campaign setup, delivery, audience criteria, and performance data, then present a transparent assessment and a specific recovery plan. Consistent follow-up and documented next steps are essential to rebuilding confidence.
I use clear written communication, shared project documentation, and intentional check-ins to make ownership and deadlines visible. I plan work around client and team time zones, maintain disciplined task management, and communicate risks before they become urgent. These habits allow me to remain responsive without relying on constant meetings.
I would align with Sales on the customer’s goals, commitments, stakeholders, and renewal timeline at the outset. Throughout the engagement, I would share performance insights, adoption signals, risks, and expansion opportunities while maintaining a unified message to the client. Before renewal, I would synthesize outcomes and recommendations into a value-focused discussion.
Client Success Manager, Hospital Solutions
Location: Remote
About Doximity
Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity’s mission is to help clinicians be more productive so they can provide better care for their patients.
At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you’re excited about solving complex problems that improve healthcare, we’d love to hear from you.
About the Role
Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role.
The healthcare industry is nothing new to you and you’re ready to join our rapidly growing Hospital Solutions team. You’re ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a “can-do” personality.
- Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform.
- Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan.
- Partner with clients to understand their goal and measure of success across all physician marketing campaigns.
- Own client reporting to showcase progress towards goals and campaign performance.
- Strategically partner with Sales team for campaign execution through delivery to renewal.
Location: This role is Remote in the United States.
What We’re Looking For
We’re excited to meet candidates who have many of the following qualifications:
- Prior experience in healthcare or marketing agency required
- Success working independently, and within a team, while being personally accountable for assigned tasks
- Exceptional attention to detail, written and verbal communication, and time management skills
- Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
- Enthusiasm to help grow our business and be an energetic team player
- Solves problems creatively
Nice to haves:
- 3-5 years of work experience in client management preferred
- Prior experience working remotely
- Prior experience in healthcare from a client, recruitment, clinical or marketing perspective
- Knowledge of Salesforce and Airtable
In your cover letter tell us about your experience working with clients and your experience working remotely!
Compensation
The anticipated total compensation for this role is $90,667 – $137,520, depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
- Base salary
- Equity (where applicable)
- Annual bonus or incentive compensation (where applicable)
Specific compensation details will be discussed during the interview process.
Benefits
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
Why You’ll Love Working Here
At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.
- Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
- Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
- Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.
- Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.
- Bring your authentic self. We’re committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.
Our Hiring Process & AI Tools
Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.
Equal Employment Opportunity
Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.
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