About this role.
H1 is seeking a senior strategic account manager to retain and expand relationships with its top pharmaceutical customers. The quota-carrying role centers on executive stakeholder management, multi-year account planning, renewals, cross-selling, upselling, and revenue forecasting. The successful candidate will partner closely with Customer Success, Implementation, Product, Marketing, Legal, Finance, and Revenue Operations to drive adoption and commercial growth. Candidates need at least eight years of enterprise SaaS account-management experience, ideally in life sciences, pharma, medical affairs, or healthcare data, along with a record of growing multimillion-dollar portfolios.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would start with a structured discovery process across executive, regional, franchise, and operational stakeholders to understand strategic priorities, current adoption, unmet needs, and commercial risks. I would map decision-makers and business units, quantify the value of H1’s current deployment, identify expansion hypotheses, and build a phased account plan with mutual success metrics, executive sponsorship, and a renewal timeline.
I first diagnose the source of risk using adoption data, stakeholder interviews, support history, and the client’s changing business priorities. I then align internal teams on a recovery plan, establish transparent executive communication, deliver targeted value realization actions, and document mutual milestones that rebuild confidence before commercial negotiations begin.
I focus discussions on strategic outcomes, financial or operational impact, risk reduction, and the client’s broader priorities rather than feature lists. I use relevant data, customer-specific insights, and a concise value narrative to connect the solution to measurable business results and maintain credibility through clear follow-through.
I use a disciplined CRM process that validates opportunity stage, buyer alignment, business case, procurement path, timing, competition, and identified risks. I review forecasts regularly with account teams, separate committed opportunities from upside, and update projections promptly when customer evidence changes.
I see the two as mutually reinforcing when expansion is grounded in demonstrated customer value. I prioritize solutions that solve material client problems, ensure the customer can adopt and realize value from what they purchase, and work transparently with internal teams so commercial recommendations support a durable partnership rather than a short-term transaction.
At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
The Commercial team at H1 plays a crucial role in creating that future. It is our role to work in partnership with our colleagues and our customers to understand the most valuable products we can deliver to the market. We strive to deeply understand our customers’ needs, and our users’ workflows, to solve their problems in simple and novel ways.
WHAT YOU’LL DO AT H1
As an Account Manager of Strategic Accounts, you will own and grow a portfolio of H1’s most critical customer relationships, working directly with our top 20 pharmaceutical clients. You will act as a trusted advisor to senior stakeholders, including C-suite executives, aligning their strategic business objectives with H1’s solutions to deliver measurable value. This role is a quota carrying role, responsible for driving account expansion across business units, regions, and product lines while strengthening long-term partnerships and maximizing client impact.
You will:
– Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.
– Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.
– Act as H1’s ambassador within customer steering committees, driving alignment between customer priorities and H1’s roadmap.
– Develop and execute multi-year account strategies that expand H1’s footprint through cross-sell and upsell opportunities.
– Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.
– Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.
– Partner with H1’s Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.
– Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.
– Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.
– Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.
– Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.
– Become a subject-matter expert in H1’s products, services, and value proposition to credibly engage with executives and technical stakeholders.
ABOUT YOU
You are a highly driven, strategic sales professional with a consistent record of exceeding targets within complex enterprise environments. You excel at deep discovery, uncovering business priorities, and translating them into meaningful value for clients. You have proven success executing a land-and-expand strategy within large, global organizations and are skilled at building long-term partnerships that drive measurable growth.
– You bring strong executive presence and credibility, enabling you to engage senior stakeholders, influence decision-making, and position solutions that deliver lasting impact across the enterprise.
REQUIREMENTS
– 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.
– Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.
– Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.
– Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.
– Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.
– Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.
– Experience applying value-based selling methodologies to demonstrate measurable business impact.
– Willingness and ability to travel to customer sites approximately 20% of the time.
COMPENSATION
This role pays $135,000 to $160,000 base salary per year, based on experience, plus variable commission, based on performance, in addition to equity.
Anticipated role close date: 7/10/2026
Compensation
Additional Information
H1 OFFERS
– Full suite of health insurance options, in addition to generous paid time off
– Pre-planned company-wide wellness holidays
– Retirement options
– Health & charitable donation stipends
– Impactful Business Resource Groups
– Flexible work hours & the opportunity to work from anywhere
– The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe
H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you’ve begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
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