About this role.
Synthesia is seeking an Italian-speaking Solutions Consultant to lead technical validation, business-value discovery, and early customer adoption for its enterprise AI video platform. The role partners closely with Account Executives, Customer Success, Product, Marketing, and Support to move customers from discovery and pilots to successful live workflows and expansion. Core work includes running executive-level discovery, delivering tailored demos and workshops, designing validation plans, and addressing technical and organizational adoption risks. The consultant will also develop reusable playbooks, solution assets, and customer insights that improve go-to-market and onboarding repeatability. This is a commercially oriented, customer-facing SaaS role requiring consultative communication and ownership across both pre-sales and post-sales stages.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would begin with structured discovery around the business problem, current workflow, target users, desired outcome, constraints, stakeholders, and urgency. I would quantify the expected impact using measures such as production time, engagement, consistency, or cost, then define a narrow first use case with clear success criteria and a path to wider adoption.
I would align the pilot to one high-value workflow rather than attempt to validate every feature. I would document the hypothesis, scope, customer responsibilities, timeline, technical requirements, adoption plan, and measurable success metrics; during the pilot, I would hold regular checkpoints and close with a business-value review tied to the customer's decision process.
I keep discovery findings, stakeholders, objectives, risks, solution decisions, and success metrics documented throughout the deal. Before handoff, I align with Customer Success on the first-workflow plan, ownership, timeline, and adoption risks so the customer experiences continuity rather than a restart after signing.
I would acknowledge the concern and refocus the conversation on the stakeholder's priorities rather than product features. Using relevant workflow examples, I would connect Synthesia to specific outcomes such as faster content production, improved training consistency, or stronger engagement, and propose a measurable validation approach to reduce perceived risk.
I would quickly diagnose whether the issue is caused by unclear ownership, weak use-case fit, workflow friction, insufficient enablement, or missing executive sponsorship. I would then reset the plan around a practical first workflow, assign clear actions and success measures, provide targeted enablement, and involve the appropriate customer and internal stakeholders to restore momentum.
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia’s VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The role…
We are looking for a commercially sharp, consultative Solutions Consultant to drive technical validation and value realization for Synthesia across both prospects and customers.
This role sits at the intersection of Sales, Customer Success, and Product, and is responsible for ensuring that Synthesia is not only understood – but proven, adopted, and expanded based on clear business outcomes.
You will own the technical win in deals, shape high-impact use cases, and ensure customers achieve first successful workflows that create the foundation for long-term adoption and growth.
What You’ll Do
Lead discovery and qualification
Run structured discovery with senior stakeholders to uncover business priorities, workflows, constraints, and success metrics
Challenge vague requests and reframe them into clear, high-impact use cases
Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support
Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout
Own solution design and technical validation
Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction
Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal
Make value tangible
Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context
Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans
Position Synthesia clearly against alternatives and handle objections with commercial credibility
Turn product interest into business conviction by showing where Synthesia fits and why it matters
Drive first value, onboarding, and early adoption
Own the path from signed deal to first live workflow, ensuring customers reach value quickly
Build onboarding that drives behavior change and usage, not just product understanding
Define early success measures, track them tightly, and intervene fast when adoption risk appears
Establish the conditions for repeatable usage, strong champions, and broader rollout
Unlock expansion
Identify additional teams, workflows, and use cases where Synthesia can deliver more value
Define the right starting point and a credible path to broader adoption over time
Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway
Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion
Build repeatability across the business
Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale
Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries
Turn customer insight into structured product, positioning, and go-to-market feedback
Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle
Operate as a true cross-functional leader
Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging
Align with Customer Success on adoption risk, rollout design, and expansion opportunities
Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes
Act as a connective layer across teams, ensuring customer needs are translated into action and business impact
About you…
2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
Experience bridging pre-sale and post-sale, from discovery and validation through to first value and early adoption
Comfortable across SaaS, AI, or enterprise technology environments
Able to manage multiple priorities with pace, structure, and sound judgment
Strong problem solver who brings clarity to ambiguity
Builder mindset with high ownership and a bias for action
Effective cross-functional partner who cares about outcomes, not activity
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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