About this role.
StackAdapt is seeking a Director of Client Services to set strategy and scale its APAC client-services organization across diverse advertising markets. The leader will manage managers, improve regional service operations, drive client retention and account expansion, and partner closely with Sales on renewals and commercial planning. This is a senior, client-facing adtech role requiring deep programmatic advertising expertise, executive relationship management, and familiarity with APAC privacy requirements. The position also represents APAC within the global client-services leadership team and channels regional market feedback into product and business strategy.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
5/5Pace & Pressure
5/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader SGD market for similar roles.
Core skills
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Sample interview questions
I would establish a common regional operating framework with consistent success metrics, account-health standards, escalation paths, and manager coaching routines. I would then allow measured local adaptation for market maturity, client buying behavior, language, privacy requirements, and staffing realities, using regular feedback loops to identify where the global model needs refinement.
I would segment accounts by revenue, growth potential, adoption, performance trends, and renewal risk, then create joint account plans with Sales and Client Services. For each strategic client, I would connect campaign outcomes to agreed business value, sponsor executive business reviews, address adoption barriers early, and identify expansion opportunities tied to new channels, audiences, measurement, or platform capabilities.
I would first ensure the client receives a clear owner, an accurate fact base, and a timely recovery plan. Internally, I would bring together the appropriate campaign, product, technical, and sales stakeholders to diagnose root causes, define immediate mitigation actions, and set transparent communication milestones; afterward, I would document lessons learned and improve the operating process to prevent recurrence.
I set clear expectations through a small set of measurable outcomes covering client health, retention, team capability, operational quality, and engagement. I combine regular one-to-ones and coaching with leadership development plans, calibrated performance reviews, and forums where managers can learn from one another, while holding leaders accountable for both results and the health of their teams.
I would translate local feedback into evidence-based priorities by quantifying customer impact, revenue opportunity, regulatory risk, and operational cost. I would advocate for the highest-value needs through structured product and leadership forums, communicate decisions transparently to regional teams and clients, and identify practical interim workflows when longer-term platform changes are required.
StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
The Director, Client Services, APAC is a client-facing role responsible for setting the strategic direction for one of StackAdapt’s fastest-growing regions. You’ll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth, and operational excellence across APAC.
This role can be based in Singapore or Sydney, reporting to the SVP, Global Client Services, you’ll lead a team of leaders across diverse markets, building leadership capability, strengthening regional operations, and ensuring our teams continue to deliver best-in-class service to our clients.
As a member of the Global Client Services Leadership Team, you’ll represent the voice of APAC, influence global strategy, and lead initiatives that shape the future of Client Services across the business.
What You’ll Be Doing:
- Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients.
- Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us.
- Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs.
- Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges.
- Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout.
- Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries.
- Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs.
What You’ll Bring to the Table
- 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
- 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
- Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
- Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly.
- Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.
- Proven success leading regional client services teams through periods of business growth or organisational change.
- Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations.
- Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns.
- Experience designing service models and frameworks that help teams support clients efficiently as we grow.
- Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics.
- Strong analytical skills to look at operational numbers and make clear, practical business decisions.
- Experience using automation, AI, and technology to improve daily workflows and team productivity.
- A passion for developing managers and creating a positive, collaborative team culture.
- Working understanding of the regional regulatory and data privacy rules in APAC.
The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.
This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.
Factors Influencing Final Compensation:
- The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate’s specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
- Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.
Base Salary Band
$182,920—$251,515 SGD
StackAdapter’s Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday’s off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt.
StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know.
We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.
About StackAdapt
We’ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We’ve been awarded:
G2 Top Software for 2026
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
2026 Winner in the (CTV/OTT) Product/Platform category for the 2026 ADWEEK Tech Stack Awards
To learn more about our privacy practices, please see our Privacy Policy.
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