About this role.
Socket is hiring a senior Technical Account Manager to own post-sale technical success for European enterprise customers using its application-security and open-source risk platform. The role combines technical onboarding, CI/CD and SaaS integrations, production troubleshooting, architecture reviews, customer enablement, and escalation management. The incumbent will serve as the primary technical customer contact while partnering with Account Executives on renewals and expansions and relaying field insights to Product and Engineering. Strong DevSecOps, application-security, developer-tooling, API, package-management, and executive communication experience are central to success.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would begin with discovery of the customer's repositories, package-management ecosystem, CI/CD architecture, security policies, owners, and success metrics. I would then create a phased implementation plan, validate a pilot integration, document configuration decisions, train technical users, and track adoption through measurable milestones. Regular checkpoints would surface blockers early and ensure the rollout produces clear time-to-value.
I first clarify the expected behavior, observed behavior, scope, timeline, and recent environment changes. I gather relevant logs, configuration details, request or webhook payloads, and reproduction steps, then isolate whether the issue is caused by the product, integration configuration, permissions, network conditions, or the customer's pipeline. If escalation is needed, I provide Engineering with concise evidence, business impact, and a reproducible case while keeping the customer updated through resolution.
For developers, I would explain the affected dependency, exploitability, remediation options, implementation impact, and recommended next action. For executives, I would focus on business risk, affected assets, prioritization, ownership, and progress against agreed security outcomes. In both cases, I would avoid unnecessary jargon and clearly distinguish confirmed risk from context that still requires validation.
I use triage based on severity, customer impact, and deadlines, ensuring urgent production blockers receive immediate attention. I reserve structured time for health reviews, adoption plans, enablement, and documentation, because proactive work reduces recurring reactive demand. Repeated issues become candidates for playbooks, automation, product feedback, or knowledge-base improvements.
I would combine product usage and coverage metrics with implementation progress, active users, integration reliability, issue trends, security findings workflow adoption, stakeholder engagement, and progress against the customer's stated outcomes. I would also track support responsiveness and unresolved risks. These measures would inform quarterly business reviews and a jointly owned success plan.
About Us
Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just check out their tweets to see for yourself!)
Founded by Feross Aboukhadijeh, a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $125M in funding from top angels, operators, and security leaders.
About the Role
You’ll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.
This is a product-focused, technical role. You’ll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesn’t work as expected, you investigate.
AEs own renewals and expansion. You own making the customer successful with the product.
What You’ll Do
Account Management
Own post sales relationship as the main point of contact and technical advisor
Strategize with AEs on upsells, renewals and expansions
Relationship building and executive alignment with our Champions
Conducting Quarterly Business Reviews with strategic customers
Build measurable customer success plans
Onboarding & Implementation
Lead technical onboarding for new enterprise customers, from initial setup through full integration
Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value
Technical Troubleshooting
Investigate and resolve integration, configuration, and compatibility issues
Respond to customer issues in dedicated Slack channels
Use logs and telemetry to identify root causes and document fixes
Escalate to Engineering when needed and follow through to resolution
Product Enablement
Run discovery conversations to understand customer goals and use cases
Translate complex product capabilities into practical, developer-friendly guidance
Conduct architecture reviews and security posture assessments
Deliver workshops, office hours, and deep-dives that drive adoption
Customer Advocacy
Bring technical feedback and field intelligence back to Product and Engineering
Surface patterns that inform roadmap priorities
Contribute documentation and internal tooling to scale the Technical Success practice
What You’ll Bring
6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
Background in application security, DevSecOps, or open-source ecosystems
Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
Ability to read and reason about code (JavaScript, Python, TypeScript)
Familiarity with APIs, webhooks, and SaaS integration patterns
Hands-on experience with Package Managers
Comfort troubleshooting in production environments alongside engineering teams
Clear written and verbal communication with developers, security practitioners, and executives
Willingness to travel for customer and company meetings as needed
Must be located within EUROPE
Nice to Have
Experience with SCA, dependency management, or security scanning tools
Contributions to open-source projects
Tools You’ll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Our Interview Process
Informational call with someone from our Talent team
Virtual f2f with our Head of Customer Engineering
Virtual f2f with a peer
Presentation
Final interview with our Founder & CEO
References
Decision
Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at Socket.
Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
Market competitive salary bands
Meaningful equity program
Comprehensive health benefits for you and your family (99% coverage)
Flexible time-off, holidays, and winter shutdown to rest & recharge
Paid parental leave
Remote-first, with quarterly team off-sites
At Socket, we
Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
Move with urgency and focus: We prioritize swift, decisive action.
Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains.
Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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