About this role.
Doximity is hiring a remote U.S. Accounts Receivable Analyst to manage assigned customer accounts across the full Order-to-Cash lifecycle. Core duties include invoicing, invoice delivery through portals or EDI, collections, cash application, account reconciliations, dispute resolution, and period-end support. The role requires strong Excel skills, especially VLOOKUP and large-data reconciliation, plus the ability to independently investigate exceptions and improve AR processes. Preferred systems experience includes NetSuite and Salesforce, while clear documentation and professional customer communication are central to success.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I first validate the invoice ledger, payment history, remittance details, credits, and adjustments against the customer statement. I then match payments to open items, isolate true variances, document the cause and next action for each item, and coordinate with the customer or internal teams until the account is fully resolved.
I would review the rejection code and supporting documentation to identify whether the issue is related to data accuracy, purchase order requirements, formatting, or missing backup. After correcting the root issue, I would resubmit promptly, confirm acceptance, record the resolution, and identify whether a process change could prevent similar rejections.
I would use filters, pivot tables, VLOOKUP or XLOOKUP, SUMIFS, conditional formatting, and duplicate checks to segment balances by aging bucket, customer, collector, dispute type, and payment status. This helps prioritize high-risk accounts and identify recurring causes of delinquency or unapplied cash.
I communicate clearly, professionally, and consistently by confirming invoice receipt, asking for payment status, and documenting agreed commitments. When there is a dispute, I focus on facts, involve the right internal partners quickly, and maintain ownership so the customer receives timely updates through resolution.
If invoices were repeatedly delayed because required documentation was missing, I would analyze the pattern by customer and rejection reason. I would then create a pre-submission checklist or standardized documentation workflow, train relevant stakeholders, and track rejection rates afterward to confirm the improvement.
Accounts Receivable Analyst, Order-to-Cash
Location: Remote | U.S.
About the Role
We are seeking an Accounts Receivable Analyst with strong Order-to-Cash and revenue cycle experience. This role will own assigned customer accounts across invoicing, invoice delivery, collections, cash application, reconciliations, and issue resolution. The ideal candidate is detail-oriented, highly organized, and able to work independently while identifying root causes, solving problems, and improving AR processes.
Location: This role is remote U.S. location
What We’re Looking For
We’re excited to meet candidates who have many of the following qualifications:
Own assigned customer accounts throughout the Order-to-Cash lifecycle, from invoice creation and delivery through collection and payment application.
Prepare and process customer invoices accurately and within established deadlines.
Review invoices and supporting documentation for completeness and compliance with customer-specific billing requirements.
Submit invoices through the appropriate customer portals, VMS platforms, EDI channels, or other delivery methods.
Monitor invoice submissions through acceptance, promptly researching and resolving rejections, missing documentation, and other delivery issues.
Review aging reports and perform consistent, professional follow-up on outstanding balances.
Communicate directly with customers to obtain payment status, resolve disputes, and secure payment commitments.
Maintain clear collection notes, follow-up dates, supporting documentation, and account histories.
Escalate unresolved balances, process delays, and other risks proactively with sufficient supporting detail.
Apply cash receipts accurately and promptly.
Research and resolve unapplied cash, misapplied payments, short payments, overpayments, deductions, and unidentified remittances.
Perform detailed customer account reconciliations involving invoices, payments, credits, adjustments, and disputed balances.
Partner with internal teams to resolve issues while retaining ownership and following each item through completion.
Identify recurring problems, determine root causes, and recommend improvements to Order-to-Cash processes and controls.
Create and maintain clear process documentation and standard operating procedures.
Maintain accurate, audit-ready AR records and support period-end close activities, reconciliations, and reporting as needed.
Balance routine transactional responsibilities with time-sensitive research, customer requests, and exception handling in a high-volume environment.
Requirements
Experience in Order-to-Cash, Accounts Receivable, revenue cycle, or a related finance operations role.
Experience with invoicing, invoice delivery, collections, cash application, and account reconciliations.
Strong Excel skills, including VLOOKUP and the ability to analyze and reconcile large data sets.
Ability to work independently, take ownership of assigned accounts, and follow issues through resolution.
Strong problem-solving skills with the ability to identify root causes and improve processes.
Experience with NetSuite and Salesforce preferred.
Strong attention to detail, organization, documentation, and follow-through.
Professional communication skills and the ability to work effectively with customers and internal teams.
Compensation
The anticipated total compensation for this role is $75,000 – $85,000, depending on factors such as experience, skills, location, and internal equity.
Specific compensation details will be discussed during the interview process.
Benefits
In addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
Why You’ll Love Working Here
At Doximity, you’ll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we’re committed to creating an environment where people can do their best work.
- Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care.
- Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning.
- Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work.
- Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development.
- Bring your authentic self. We’re committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.
Our Hiring Process & AI Tools
Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.
Equal Employment Opportunity
Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.
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