About this role.
Imprint is hiring a contract Fraud Operations Specialist to review suspicious applications, account cases, transaction activity, and identity-theft claims for a branded credit-card platform. The role focuses on identifying first- and third-party fraud, making accurate queue decisions, and monitoring live transactions while protecting legitimate customers from unnecessary disruption. Success depends on meeting fraud-loss, productivity, quality, and service-level targets in a high-volume operating environment. Candidates need at least two years of relevant fraud-investigation experience, strong pattern recognition, attention to detail, and clear customer and leadership communication. Financial-services and high-growth startup experience are preferred.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
5/5Autonomy Level
4/5Communication Load
4/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
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Cover letter sample
Dear Hiring Team,
I am excited to apply for the Fraud Operations Specialist role at Imprint. My experience reviewing transaction activity, account applications, disputes, and potential identity theft has prepared me to make accurate, timely decisions while balancing fraud prevention with a strong cardholder experience. I am comfortable managing high-volume queues against SLAs, identifying behavioral patterns, documenting decisions clearly, and using performance metrics to improve results.
Imprint's focus on modern payments infrastructure and disciplined risk operations strongly aligns with my interest in financial-services fraud prevention. I would welcome the opportunity to bring analytical judgment, ownership, and clear communication to your Fraud Operations team.
Sample interview questions
I begin by reviewing transaction details, account history, device or behavioral indicators, prior alerts, and any available customer context. I compare the activity with known fraud patterns and established procedures, document the evidence, and make or escalate the decision within the required SLA.
I apply policy consistently but evaluate the complete customer and transaction context before taking restrictive action. I monitor false-positive outcomes and feedback trends so I can identify situations where escalation, additional verification, or a more precise decision is appropriate.
I prioritize work by risk severity, customer impact, live-transaction urgency, and SLA deadline. I maintain an organized workflow, complete high-risk decisions promptly, and communicate early when an exception or escalation could affect service targets.
I would track decision quality, productivity, turnaround time, SLA attainment, fraud-loss outcomes, false-positive rates, rework or overturn rates, and customer-impact measures. Together, these metrics show whether the team is reducing loss without creating unnecessary friction.
I would provide a concise summary of the pattern, affected population, observed indicators, volume, estimated risk, and recommended actions. I would support the recommendation with case examples and measurable data, while noting any limitations or areas requiring further investigation.
Who We Are
Imprint helps the world’s best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we’re building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.
The Team
Robust risk strategy and risk operations sit at the heart of this branded credit card platform and enable delivery of credit/fraud losses in line with our risk appetite while providing outstanding experience to customers. These risk capabilities and processes are constantly evolving to have industry leading risk discrimination and foster a sustained source of competitive advantage for Imprint and value addition to our merchant partners. Risk decisioning via automated strategy rules and manual operations are done via a nimble and modern technology platform to enable decisioning of millions of customers and transactions with a very high degree of precision and accuracy.
The Job
The Fraud Operations Specialist position is a key role within the Fraud Operations team. Fraud Operations Specialists will make an impact by reviewing potentially fraudulent transaction activity, customer applications, and identity theft claims while communicating with our card holders and reporting trends to leadership.
Your Day to Day
Action daily applications and existing account portfolio cases pended into the fraud queue. Review the information elements on these cases thoroughly and decision them for first party and third party fraud as per procedures.
Monitor live transaction activity to identify high risk transaction activity stemming from first and third party fraud scenarios.
Drive improved performance on established Fraud KPIs achieving desired function objectives to drive reduction in fraud loss while reducing disruption and improving experience for genuine applicants.
Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed.
What We Look For
High School Diploma, GED, equivalent certification
2+ years of experience in fraud investigations related to transaction monitoring, application review, disputes, and/or BSA/AML monitoring
Ability to dive into situations to identify patterns
Ability to work independently to resolve cases under service level agreements
Strong verbal and written communication skills
Strong analytical skills, particularly to track, understand and act to meet metrics and KPIs
Exceptional organization and attention to detail
Emphatic commitment to personal growth and development
Bonus Points
Prior experience at a high growth startup
Financial services industry experience
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.
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